Bilingual Manager Client Services

• Provide leadership and priority management to the team in its daily operations.
• Manage and control the portion of the budget allocated for the team.
• Establish performance objectives for the team. Track the quality, productivity and attendance of the employees and provide the support they need to achieve their objectives through coaching.
• Conduct performance reviews, provide feedback and assist in the development of action plans for performance improvement when required.
• Develop relationships and communications with internal partners using a “client-centric” approach focused on finding solutions.
• Manage submitted issues by providing timely and appropriate follow-up and resolution.
• Foster employee engagement by mobilizing the team and creating a healthy and positive work environment.
• Identify, evaluate and analyze processes/activities that can be improved and standardized and make the necessary recommendations.
• Work in collaboration with various internal departments to identify and resolve complex process and/or system issues in order to provide quality service to clients and brokers.
• Participate in the development, documentation and implementation of new procedures. Ensure that the changes implemented result in the expected improvements.
• Meet with brokers and consultants, in collaboration with sales and service representatives, to present the Medavie Blue Cross service offering and develop business relationships with them.
• Explain the competitive advantages of Medavie Blue Cross in terms of customer service during finalist presentations to clients.

• University degree or college diploma in a relevant discipline
• 5+ years of experience in group insurance
• 5+ years of people management experience, with a proven ability to lead, coach, and develop teams
• Strong knowledge of group insurance administrative systems
• Demonstrated ability to build and sustain high‑performance teams
• Comfort with computer systems and standard business software (Word, Excel, PowerPoint)
• Strong interpersonal and communication skills
• High degree of initiative, leadership, and autonomy
• Excellent planning and organizational skills
• Strong ability to learn and adapt quickly
• Proven strengths in process management and continuous improvement
• Solid problem‑solving and decision‑making skills
• To meet business needs, bilingualism (French and English) is required for this position.

• Customer Focus: Prioritizes the needs of external customers and internal partners in decision making, processes, and daily activities, ensuring practices consistently support both client satisfaction and organizational goals.
• Coach and develop others: Provides constructive feedback and guidance to support skill development and help others succeed in their current and future roles.
• Facilitating change; Leads and supports change initiatives by encouraging adoption, remaining adaptable, and maintaining effectiveness throughout transitions.
• Building Partnerships: Develop strong relationships across teams and with partners to achieve shared results.

• A purpose-driven organization dedicated to improving the well-being of Canadians.
• A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
• A flexible work environment that supports work–life balance and empowers employees to thrive.
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
• A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
• The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

Medavie