YJR-U23-32 Residential Counsellor
Springboard
- Toronto, ON
- Permanent
- Full-time
- Group Facilitation – Provide individuals with direction or advice as to a decision or course of action for their daily living activities including but not limited to; hygiene, budgeting, cooking and preparing meals for youth, nutrition, social skills and community, and achieving specific goals.
- Support and Counselling – Provide counselling and support for clients within the program and for their families. Assist clients in reaching their individual goals, including support/programming and case management.
- Community Outreach/Outings – Oversee and supervise community/recreational outings for individuals or groups of clients, liaise with community partners and referral sources, escorting youth to appointments via house vehicle and TTC.
- Administrative Duties - Provide clerical/reception and administrative support to the program.
- Health and Safety – Foster a safe and healthy work environment for the residents and staff as per policies, procedures and legislation. Deal with crisis situations that may involve volatile behavior.
- Post-Secondary diploma/degree in the Social Services field e.g. Child and Youth Worker, Youth Justice, Strong knowledge in computer applications, i.e., MS Word, Excel, PowerPoint, Outlook
- Valid First Aid and CPI certifications
- At least one (1) year of recent work experience in the following areas:
- Working knowledge of the Social and Criminal Justice systems and community resources, both internal and external
- Knowledge of relevant counselling practices and effective counselling skills to ensure optimal service for participants
- Adept at use a computer and computer systems, e.g. MS Word Suite
- Proven group facilitation skills to lead individuals in gaining education and life skills within a classroom setting and in the community.
- Skills in: counselling, teaching, group and individual facilitation, communication, conflict resolution, mathematics and administrative tasks.
- Assessment skills for both the delivery of service to participants and daily operational/programming issues, including determination of suitability and risk.
- Program planning skills to implement, evaluate and modify new and existing programs, as needed.
- Effective crisis intervention skills to diffuse confrontational situations. Ability to work well under pressure to ensure minimal interruption in service delivery. Deal with crisis situations that may involve volatile behavior.
- Excellent, written and verbal communication skills in English, to communicate ideas, instructions and information in a clear, concise manner, possessing the ability to adjust to the receivers needs regarding various levels of communication.
- Identify and handle confidential materials as per organizational policies and procedures and legal standards.
- Cognizant of the sensitive nature of all client and staff information that are processed routinely.
- Use of conflict resolution and crisis intervention and/or safe management tools and techniques when dealing with challenging behavior, community partners and team members and when assisting them in resolving issues.
- Refer to and comply with organizational policies and procedures, e.g., Human Rights in the Workplace, Code of Conduct, AODA Customer Service Standards, and CBA. Use of Outlook Calendar in organizing and coordinating activities.
- Demonstrated use of core competencies in:
- Valid Driver’s License or G1 and committed to achieving G-2 or G-full within a 2-year period.
- Knowledge of the criminal justice system (including Youth Criminal Justice, and Child and Family Service Acts) and social service agencies is an asset.
- Ability to communicate in French, verbally and in written form.