
Coordinator, DD&T
- Toronto, ON
- Permanent
- Full-time
- Provides administrative support for DD&T and HR budgets, as well as TPORM process, SOWs, POs, invoicing, accruals and reconciliation with Finance for DD&T and HR teams.
- Supports DD&T activities across teams as needed, including D&I, NGCE and L&D. E.g. serves as Dedicated Coordinator of Market Research process and Veeva PromoMats Ambassador for LOC
- Primary Administrator of the Learning Management Systems (SuccessFactors, Bloom)
- Overall organization and support for culture and team building, including department meetings, logistics, coordination of agenda, vendors and activities.
- Maintains departmental budget, including tracking of invoices, accruals, and reconciliation with Finance monthly for both DD&T and HR departments.
- Interfaces and communicates with internal and external customers; directs people to the appropriate resources.
- Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements.
- Supports departmental leadership team meetings including content development, agendas, minutes, follow-ups and logistics as required.
- Prepares documentation for payment of vendors, consultants, and suppliers; liaises with procurement and finance to perform RFPs where appropriate; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.
- Acts as the primary administrator of the learning and knowledge sharing platforms for organization; Works with various stakeholders to assign, maintain and audit the completion of required training modules through different training platforms (Bloom, SuccessFactors, etc.); Provides measurement and reporting to stakeholders as required.
- Acts as primary administrator and local point of contact for Electronic Approval System (Veeva Promomats;) Partners with Learning and Development, NGCE and business partners to develop and maintain training materials in system; Provides measurement and reporting to stakeholders as required to ensure accuracy and SOP compliance.
- Coordinates new hire onboarding and offboarding communications to key stakeholders.
- Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.
- Demonstrates confidentiality and high level of integrity in execution of all responsibilities.
- Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.
- Performs duties in compliance with all applicable laws, industry codes, company policies and procedures.
- Highly collaborative team player with growth mindset, agility, a can-do attitude and strong work ethics
- Excellent communication skills and experience working with multiple internal and external stakeholders.
- High level of integrity and confidentiality in managing sensitive information.
- Demonstrated curiosity and growth mindset.
- Strong sense of ownership and attention to detail.
- Demonstrated initiative and ability to work independently.
- Experience in managing projects, multi-tasking and proactiveness to achieve outcomes an advantage.
- System experience in Workday, ARIBA, SAP, SuccessFactors, Bloom, Veeva PromoMats, etc.
- Understanding of the healthcare regulatory environment an advantage.
- Proficiency in leveraging digital tools, platforms, Artificial Intelligence (AI) and other technologies (incl. MS Office suite) to communicate with impact and perform tasks efficiently and effectively.
- Experience working effectively with colleagues in virtual or remote settings, utilizing digital collaboration tools, incl. MS Teams.
- Dedication to lead by example through intentional skill development, experimentation and fostering a culture of digital curiosity within the organization.
- Understanding of cybersecurity threats and best practices to protect sensitive information and systems.
- University degree or college diploma.
- 2-3 years of experience in Pharmaceutical/Biotech industry supporting large, complex teams in head office and in the field.
- Fluency in English, both in oral and written communication; Bilingualism (English/French) is an asset.