Bilingual Client Services
Aramark
- Mississauga, ON
- Permanent
- Full-time
Maintains database integrity.
Maintains user & supplier profiles – portal, purchasing, and CRM.
Documents inbound & outbound calls in the CRM application and manages emails received through the portal “contact
us” section.
Quality Assurance & Testing
In collaboration with CPS IT and third‐party technology partners, participates in project calls on distributor integrations
and application enhancements.
Performs user acceptance testing for purchasing and portal upgrades as well as distributor integration.
Verifies and confirms defect (or bug) fixes.
Program Adoption
In collaboration with the account manager, ensures user adoption of CPS proprietary systems as well as compliance to
CPS contracts.
Field Engagement
Participates in field presentations as needed.
Measurement & Analysis
Monitors user adoption, identifies opportunities, recommends approach to account management team and/or follows up
directly with client.QualificationsThe ideal candidate will have the following professional experience and skills:
Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service
experience.
Requires strong attention to detail to ensure database integrity.
Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.POSITION SUMMARY:
Strong communication skills, written and oral. For bilingual position, must be able to communicate effectively in both English
and French.
Above average computer skills including Microsoft Office (MS excel) and internet.
Working knowledge of video‐editing software (Camtasia) is an asset.It is expected that the successful candidate will have the following personal attributes:
Experience and demonstrated ability to work effectively in a matrixed organization.
Excellent oral and written communication and presentation skills, plus the ability to communicate with a wide range of
people.
Attention to detail and a passion for database management.
Excellent customer service and client relationship skills.
The ability to effectively manage others through informal influence.
A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision
and commitment throughout the organization.
A self‐starter, confident in his/her abilities, self‐motivated and able to work effectively with little supervision and also in a
team environment.
A high energy, results‐oriented individual who can make a difference; an individual who takes initiative, makes things
happen, accepts accountability and has a “can do” attitude; has a sense of urgency.
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
A strong value system, unquestioned integrity and good listening skills.
Has perseverance and the ability to drive complicated projects to a successful conclusion.
Ability to deal with ambiguity and effectively cope with change.
Draws on diverse resources to make high quality decisions.
Thrives on functioning independently with a minimum of supervision, and also in a team environment.
Has the ability to motivate others who have no direct reporting relationship.EDUCATION
The successful candidate must possess a minimum of two (2)‐year college degree in a technology‐related program. A Bachelor’s
degree is desirable but not required.EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .