Field Service Representative

Kamloops, BC
Permanent
Full-time

2 months ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummaryAs a STERIS Field Service Technician, you will act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.Candidates with these skills often excel in this role:HVAC repair, mechanics and maintenance, refrigeration, appliance repair, washer repair, industrial boilers and chillers, industrial equipment repair, diesel and automotive engine repair, Millwright, aviation repair, plumbing and electrical work, steam, water, and condensate systems, pneumatic and hydraulic systems.You will travel outside Kamloops 30% of the time. When you are not servicing Customers in Kamloops, you will be servicing Customers from Lillocet, North to 100 Mile House and Williams Lake. Occasional travel to Vancouver or Kelowna area.What you'll do as a Field Service Representative

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
Communicate promptly and efficiently with Customers providing informative status updates.
Be a positive ambassador for STERIS at Customer sites.

The Experience, Skills, and Abilities RequiredRequired:

High school diploma or GED with 4 years of work experience, with 2+ years of experience in mechanical/technical directly related experience (such as but not limited to Mechanical, Electrical, Plumbing, HVAC, Automotive)
Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines
Ability to travel to the USA for training (all expenses paid)
Ability to work flexible hours (at times outside “normal business hours”) and travel as required
Strong technical, organizational, problem-solving and troubleshooting skills
Excellent verbal and written communication skills
Experience with navigating a computer and exposure to Microsoft Office programs
Comfortable working independently without supervision
Flexibility to handle multiple, changing priorities
Willingness to work in a hospital setting that may include visibility to emergency trauma

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.Preferred:

Experience in plumbing, steam, electrical mechanical, industrial mechancial, and millwright

What STERIS offersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.Here is a brief overview of what we offer:

Market Competitive Pay
3 weeks vacation and (12) added holidays
Excellent Healthcare, Dental and Vision Benefits
Company Vehicle
Company Cell Phone/Laptop
Tools, Equipment, Uniforms provided
Long/Short Term disability coverage
Retirement plan with company match
Excellent opportunities for advancement and stable long-term career

#LI-AC1This posting is for an existing vacancy within our organization.Annual pay rate for this opportunity is $66,500. This position is incentive plan eligible.STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.Req ID: 52403Job Category: ServicesLocation:Kamloops, BC, CA, V2C 2T1Workplace Type: Remote

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