Customer Service Associate - E-Commerce
J.D. Irving
- Saint John, NB
- Permanent
- Full-time
- Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
- Maintains records of history for all customer interaction in the customer service tool
- Identifies sales leads and potential opportunities
- Meets customer service targets
- Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
- Applies customer service to all customer interactions through all channels
- Adhoc tasks as required
- Call Center & Customer Service experience an asset
- Strong verbal and written communication skills
- Active listening skills to determine customer needs and a best course of action
- Proven problem-solving skills
- Flexibility and adaptability to work in a fast-paced environment
- Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
- Must be able to work well with a team and independently
- Available to work flexible hours/ shift work
- Posting Date: Mar 15, 2024