Service Professional - Nelson, BC
Telus
- Nelson, BC
- $29.71 per hour
- Permanent
- Full-time
- Is passionate about evolving technology and constantly seeks out new developments?
- Loves helping others and finding ways to share your knowledge
- Enjoys being part of a team and working collaboratively with others
- You are passionate about providing exceptional customer experiences, and thrive in overcoming objections and handling both favourable and unfavourable customer interactions.
- You are driven by solutions-based selling, and enjoy recommending products and services that will make your customers' lives easier.
- You have a natural technical aptitude, a passion for technology and proficient knowledge of common consumer electronic devices
- You thrive in a collaborative team environment, but can also work independently with minimal supervision.
- You have strong problem-solving and analytical skills, and can maintain a high level of performance while working under time constraints
- You have a normal colour vision which is required to work with colour-coded wiring
- You're able to balance a physically demanding workload, which includes standing, lifting, climbing ladders, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
- You are flexible and able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability, with the possibility of working out of town assignments
- You're fluent in English with a clear and genuine communication style, additional languages are considered beneficial
- Your written and oral communication skills are professional
- You enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
- Can meet applicable testing requirements
- Past customer service and sales experience
- Clean and valid full Class 5 Driver's License or other provincial equivalents, a driver's abstract will be needed
- Completed a minimum of Grade 11 Math, we'll need your transcripts and/or diplomas
- Any previous experience and/or education in telecommunications or security would be an asset
Days volunteered in our communities.3,300 +
Field service and support team members1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progressionAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.