Senior Manager, Technology Business Management

Royal Bank of Canada View all jobs

Toronto, ON
Permanent
Full-time

9 days ago

Job DescriptionWHAT IS THE OPPORTUNITY?The Sr. Manager will be a member of the Technology Business Management team within the Strategy & Performance Management tower in Tech Infrastructure Team which is responsible for producing the bill-of-IT monthly and developing and delivering various analysis which supports key decision making across RBC.The Senior Manager will partner with various stakeholders within S&PM and the various towers to assess, research, gather requirements to improve reporting stack and develop new reports. In addition, the Senior Manager will evaluate opportunities to automate all dependent volume feeds and recommend decommissioning of duplicate or unwanted portals.WHAT WILL YOU DO?

Lead and host monthly stakeholder meetings to share Apptio progress, review stakeholder requirements, etc.
Build out monthly reporting and analytics to be able to support BAS, Finance and Service Owner discussions and analysis that provide insights on impact to RBC’s lines of business
Support the Director, TI Business Analytics & Reporting with roadmap communication and strategy development
Responsible for communication of roadmap with stakeholders and solicit feedback to be incorporated
Responsible for gathering and documenting and receiving sign off from stakeholders on new requirements
Responsible for monthly reporting to senior executives on chargeback to LoBs as well as progress of Apptio
Responsible for working with Service Owners in helping understand both their indirect and direct costs
Responsible for creating and maintaining TI’s Wall of Numbers for the Productivity & Efficiency program

Execution & Operational Excellence

Produce the bill-of-IT on a monthly basis.
Maintain existing reports and lead development of net new reports.
Works with stakeholders to determine reporting needs and gather report requirements.
Identifies technology & process gaps and develop recommendations to close those gaps.
Ability to gain insights and drive the organization forward in terms of proactive vs reactive functionality.
Builds excel or SQL models to drive analysis and communicates results to senior management.
Assists with analytical support for Apptio BAU activities.
Works with key stakeholders to identify potential areas for automation of monthly feeds into Apptio.
Assesses ambiguous situations and problems, provides clarity and drive a solution with supporting, succinct analytics.

Relationship Management

Facilitates ongoing communication and relationships with key stakeholders.
Work with stakeholders within TI to drive continuous improvements to service offerings

WHAT DO YOU NEED TO SUCCEED?Required:

University or College Degree or equivalent experience – and 5-7 years relevant experience
Effective collaborator – active listener, respectfully challenges, strong influencer and negotiator
Strong facilitation and presentation skills as well as excellent written skills
Strong at building relationships and influencing without authority.
Attention to detail and quality is crucial.
Strong Microsoft PowerPoint and MS Excel skills.
Strong understanding of NIE and charge-out methodologies at RBC
Ability to work in a fast-paced environment
Ability to understand complex concepts and be able to simplify for a number of users

Preferred:

ITIL (Information Technology Infrastructure Library) or equivalent preferred
Understanding of all RBC Lines of Business and that translates to their infrastructure needs
Proficiency in data management, ETL(Extract, Transform, Load) tools
MS Excel and MS PowerPoint

WHAT’S IN IT FOR YOU?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

#TECHPJ#LI-POSTJob Skills Analytical Thinking, Business Appraisals, Business Management, Business Process Design, Business Process Modeling, Configuration Management (CM), Financial Data, Financial Plan, Implementation, Requirements Analysis, Technology Business Management, Workflow AnalysisAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-04-06Application Deadline: 2026-05-06Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Royal Bank of Canada

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