Payroll Delivery Manager I

• Managing a broad scope of day-to-day operations with agility and through continual change.
• Maintain oversight across multiple internal departmental actions, items and work to resolve within tight time deadlines
• Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas.
• Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value
• Be a subject matter expert of Dayforce and Client information and make recommendations to internal and external leaders
• Track workflow processes, managing tasks and removing bottlenecks to meet timelines
• Make recommendations on resource utilization to provide maximum efficiency
• Supports (existing and new) clients and internal teams throughout various client life cycles
• Consistently and successfully assist in project planning and project rollout
• Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing
• Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team.
• Assist in establishing standards and best practices to initiate/create document standard operating procedures.
• Prepare and present metrics, business reviews, processes, changes and other items to internal and external front line or executives
• Create and maintain positive internal/external relationships with various teams and external partners
• Provide world-class customer service in all aspects of the job
• Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners.
• Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
• Communication skills are essential, you must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently.
• Has an “I own it” attitude about deliverables and projects from start to finish
• Responsible to approve payrolls while adhering to compliance guidelines before commit
• Responsible for year-round compliance and control efforts
• Performs frequent employer level audits to ensure accuracy of payroll and tax setups based on legislative compliance or obtains internal partnership to do so
• Manages or performs the quarter and year end process among the payroll team and internal partners to execute payroll requirements on time and accurately
• May be required to travel intermittently
• Hours of work between 8am-8pm Eastern Standard Time (EST)

• Must have a minimum of 3 – 5 years of payroll knowledge and experience in high volume payroll operation and managing end to end Canada payroll (Includes Balancing, ROE (CA), Tax, Garnishments, Legislation & Year End)
• End to end payroll experience a plus with strong analytical and technical expertise
• Advanced MS Excel to perform v-lookups and pivot tables
• Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
• Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
• Bachelor’s Degree desired or equivalent work experience
• Have enthusiasm, a strong work ethic, and optimistic attitude
• Strong team-player, especially in high-pressure, fluid situations.
• Be routinely flexible in work schedule to support clients and team based on business needs (weekends and public holiday work may be required)
• CAN + US payroll experience considered an asset

• The ideal candidate will have a strong background in effectively managing payroll processing end to end
• They will also have an in-depth working knowledge of leading payroll, quarter/year-end, projects, day-to-day deliverables.
• Multinational payroll experience (US/CA) is an asset
• Pay Dayforce experience highly desired
• CAN Payroll certification an asset

Ceridian