Testing Support Associate - Blood Group Serology

Canadian Blood Services View all jobs

  • Calgary, AB
  • Permanent
  • Full-time
  • 10 hours ago
Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.Job category: Laboratory and phlebotomy
Job posting ID: 8601​Employment status: Regular full-timeClassification: PTS
Salary/Rate of pay: starting $86,400.00Application deadline: 2026-04-27
  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
  • Your up-to-date resume.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the .Together, we can make all the difference in the lives of others.Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.If you are looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and make a meaningful difference.We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.About the roleCanadian Blood Services is looking for a Regular full-time Testing Support Associate - Blood Group Serology to join our dynamic Testing team.The Testing team is responsible for supporting Canadian Blood Services by providing process support and subject matter expertise to Testing sites in resolving issues. In this role, you will provide process support and subject matter expertise to Testing sites in resolving issues. You will also establish, implement, monitor and evaluate results from relevant key performance indicators (KPI) and ensure excellent customer service is provided to both internal and external customers. You will be required to provide subject matter expertise that will assist in planning and implementation of new projects or initiatives.Formula for success
  • Leveraging your subject matter expertise, you will provide process support to the Testing sites by developing, preparing, reviewing, and maintaining Work Instructions (WI) and training materials to ensure consistency and standardization.
  • Contributing to training development, you will participate in the creation and implementation of training material and educational sessions, as needed, in collaboration with site Managers to identify and standardize the training needs of Testing staff.
  • Utilizing your technical knowledge, you will participate in new projects or initiatives for Testing by providing input and assistance in developing project proposals/plans, business cases, project-related validation scripts, and decision documents, while offering detailed analysis and insights to support the planning and implementation of strategic initiatives that enhance safety, cost-effectiveness, standardization, and efficiency.
  • Collaborating cross-functionally, you may liaise with other CBS departments (QA/RA, IT, Medical Services, Document Control, and Change Review Boards) as required.
  • Drawing on your technical expertise, you will provide support and information to the Testing sites and Head Office departments to facilitate problem-solving and resolution of issues or trends related to methodologies, computer applications, manual and automated testing procedures, equipment, or reagents.
Desired education and skills
  • Post-secondary level education in a relevant discipline from a recognized academic institution.
  • A minimum of 5 years' experience and in-depth knowledge and understanding of Blood Group Serology AB ID Reference Laboratory, Donor Testing or Diagnostic Services laboratory is required.
  • An appropriate Provincial Medical Laboratory Technologist License is required.
  • Laboratory Science or Advanced Registered Technologist or equivalent experience is preferred.
  • Excellent problem-solving, analytical, and planning skills required.
  • Strong oral and written communication skills in English are essential for presentation to all levels of employees.
  • Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, Power Point, and Word applications.
  • Effective time management, written and verbal skills.
  • Ability to be a team member.
  • Demonstrated commitment to continuing education.
  • Ability to travel if required.
What we offer you
  • 4 weeks' vacation.
  • Annual performance award up to 6%.
  • Comprehensive group health, dental and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.
What you can expect
  • This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
  • Shift/hours - Monday to Friday 7am to 3pm or 8am to 4pm or 9am to 5pm. Occasional evenings and weekends may be required.
  • Travel requirements - occasional travel required within Canada.
  • Physical requirements - ability to lift weight up to 10 kg (22 lbs.).
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.Applicants who require accommodation should discuss their needs with us.LI-HYBRID#LI-Ontario

Canadian Blood Services