Quality Improvement Supervisor

• Utilize knowledge and expertise in quality improvement science to recommend, initiate and execute improvement efforts within the organization, with a focus on clinical quality, patient safety, and patient experience.
• Co-lead continuous improvement projects and initiatives with business owners in collaboration with internal and external partners using a quality improvement framework inclusive of QI tool application, working group facilitation, data collection and analysis, testing of initiatives, knowledge dissemination, formal presentation of results and evaluation of initiatives as necessary.
• Participate in program and initiative evaluations to inform areas for improvement within the organization.
• Work in close collaboration with the EMC research program for mutual goals, including translating research and quality evidence into practice, policy changes and decision making.
• Participate in researching and establishing acceptable performance benchmarks.
• Participate in committees and working groups as needed and provide clinical quality and quality improvement expertise for other organizational programs or initiatives.
• Direct oversight and supervision of QIPs (Quality Improvement Paramedics) including delegation of workload, priority setting, monitoring and scheduling.
• Provide mentoring and leadership to QIPs, engage in performance management and appraisal as required to ensure continuous improvement
• Provide opportunities for QIPs to collaborate with organizational partners to engage in and promote quality improvement activities
• Identify training and development needs and coordinate professional development activities for QIPs
• Lead the clinical auditing program for EHS ground-based services and integrated health programs. Duties include oversight of auditing processes; development of clinical auditing methodology and tools; conduction of quality control and provision of feedback to auditors; and integration of audit results into the organizational quality improvement framework.
• Coordinate the development, implementation and maintenance of system performance indicators and reports to meet contractual and corporate obligations as required.
• Work closely with the EMC Data Management team to create and verify data extracts and visuals to inform performance reporting; enable and inform quality assurance; inform quality improvement initiative strategies and outcomes; or to share with internal or external partners for healthcare research and improvement projects.
• Participate in the accreditation process and ensure the continuous quality improvement program meets accreditation standards.

• Undergraduate degree in paramedicine, health, sciences, engineering or business-related discipline required or an equivalent combination of education and experience may be considered
• Completion of an accredited clinical professional program required
• Master’s degree in health or an administrative field an asset (e.g. Master of Health Administration, MBA or other)
• Paramedicine degree or diploma a strong asset
• Minimum of three (3) years’ experience in a healthcare leadership role or quality improvement required
• Experience in continuous improvement, project management and research methods are strong assets
• Experience in data analytics a strong asset
• Experience as a front-line paramedic or other healthcare provider is a strong asset
• Experience in patient safety or risk management an asset
• Current licence or the ability to gain licensure as a paramedic or other healthcare provider within Nova Scotia required
• Certifications in QI, LEAN methodology, Change Management, Program Evaluation or related fields an asset

• Collaboration: Able to demonstrate effective communication and professional conduct with groups including external partners, internal leaders and direct reports; manage group dynamics; listen actively; provide appropriate feedback; and adapt to audience needs and preferences
• Leadership: Able to motivate and lead staff in a dynamic environment
• Effective Communication: Exceptional written and verbal communication, with strong presentation and facilitation skills required.
• QI Knowledge: Knowledge of Quality Improvement science and methodologies
• Data Literacy: Able to analyze complex data sets, identifying patterns, trends and gaps within the data.
• System Analytics: Ability to analyze and understand complex systems to improve performance.
• Technology: Proficient in the use of computers and information systems, including Microsoft Office Suite, is required.
• Professionalism and Privacy: Handling sensitive employee, operational, and patient information with upmost sensitivity and protection of confidentiality is essential.
• Clinical Judgment: Strong clinical decision making and documentation skills
• Organizational Skills: Attention to detail and proficient in time management, including the ability to develop and implement project plans and manage competing priorities
• Dedication: The ability to persevere and navigate complex and conflicting perspectives, timelines and priorities to ensure success of project outcomes
• Knowledge of Emergency Medical Services system design and management is a strong asset
• Knowledge of information technology; healthcare technology and applications and human resources practices an asset
• Familiarity with provincial privacy legislation is an asset.
• Familiarity with project management methods is an asset.
• Knowledge of IUOE 727 bargaining unit contract and processes an asset
• Languages: English; Other languages an asset; French preferred

Medavie