Decision Support Consultant, Enterprise Analytics
Southlake Regional Health Centre
- Newmarket, ON
- $49.41-58.74 per hour
- Permanent
- Full-time
Reporting to Manager of Enterprise Analytics, the Consultant within an Integrated Corporate Support Model will help deliver a full suite of analytics services to enable effective decision-making at both the clinical and corporate levels. The Consultant will lead mandatory internal and external reporting by collaborating within and across departments to ensure accuracy, integrity, and timeliness of information. The ideal candidate brings strong analytical expertise, communication skills, and project management capabilities to thrive in an agile, fast-paced healthcare environment.Primary Responsibilities
- Advance the effective use of analytics from descriptive, through diagnostic, predictive, and towards and including prescriptive analytics. In particular, on building, implementing and maintaining a strong descriptive analytics foundation.
- Lead the design, development and deployment of sustainable business intelligence and data quality solutions that enable clinical and administrative process optimization.
- Assist in the development of decision support tools, technical documentation, policies and procedures to establish best practices and standards for analytics and reporting across the organization in conjunction with Southlake's Analytics Strategic Plan initiatives.
- Serve as an expert Decision Support resource to measure performance, validate, monitor and provide interpretation on benchmarking/comparative reporting; as supported through key levers of Health System Funding Reform, Southlake OHT, Master Plan and Strategic Plan.
- Support Executive Leadership Team, Physician Chiefs, Clinical/Program Directors, Managers and Educators in the development, reporting, analysis and interpretation of key performance indicators.
- Perform data analysis and modelling, make recommendations to maximize quality, outcomes and efficiency.
- Work collaboratively with Decision Support Consultants and Health Information Management team to further enhance the quality, consistency and reliability of Clinical Administrative Databases (DAD and NACRS) in support of CIHI submissions and internal utilization reporting.
- Develop and deliver educational programs on Case-mix grouping methodologies (CMG+,CACS, HIG, RUG-III, RPGs, SCIPP) as it relates to Southlake's Acute, Ambulatory, Continuing Care, Rehabilitation, and Mental Health patient populations; to inform hospital staff on the accurate collection and quality management of clinical, administrative, demographic and assessment data.
- Liaise with Quality & Patient Safety, Infection Prevention & Control, Information Technology, Human Resources, Finance, Registration, Patient Flow & Bed Allocation and other Departments to ensure that our internal performance measurement activities are aligned with external reporting requirements.
- Facilitate the performance measurement and reporting cycle for Corporate and Clinical Program Balanced Scorecards, dashboards, reports and support internal and external requests for data or analysis as required/assigned.
- Participates on internal and external committees as required/assigned.
- Three or more years of progressive experience providing corporate and clinical stakeholders with decision support/analytics services including data quality audits, key performance indicators, balanced scorecards, benchmarking, data visualization, routine/ad hoc reporting and analysis to support data driven decision making.
- Knowledge of Management Information Systems (MIS) and Ontario Hospital Reporting System (OHRS) health care reporting guidelines and experience supporting mandatory external reporting and Accountability Agreement deliverables.
- Knowledge of Case-mix grouping methodologies (CMG+, CACS, HIG, RUG-III, RPGs, SCIPP) related to CIHI Databases (DAD, NACRS, CCRS, NRS, OMHRS), CCO-OH: Access To Care Wait Times data (Surgery, DI, ER, ALC) and experience completing impact analysis of clinical/operational changes on hospital utilization, funding (HSFR, QBP, P4R), and performance.
- Demonstrated report writing skills for utilization, costing and quality initiatives using tools such as Crystal Reporting, SAS, MS SQL, Power BI - DAX, Access or Excel.
- Proficient in the use of Microsoft Office applications (Word, Excel, PowerPoint, Visio, Outlook, Teams).
- Experience enabling data flow from Health Information Systems and clinical applications to support analytics, drive project execution, and inform evidence-based decision-making.
- Experience collaborating within and across departments to support department or corporate project management and process improvement initiatives.
- Professional Affiliations/Memberships:
- UMNO (Utilization Management Networking of Ontario) affiliation is an asset
- Canadian Health Information Management Association (CHIMA) Membership is an asset
- Project Management Institute (PMI) Membership is an asset
- Bachelor's Degree in Health Administration, Health Informatics, Business, Engineering, Statistics, Computer Science or related discipline from an accredited institution is required
- Master's Degree in Health Administration, Health Informatics, Business, Engineering, Statistics, Computer Science or equivalent combination of education and experience is preferred
- Project Management Professional (PMP) certification is preferred.
- Certification as Health Information Management Professional (CHIM) is an asset