Member Experience Manager- Lacombe

Servus Credit Union

  • Lacombe, AB
  • Permanent
  • Full-time
  • 5 days ago
Description :Join Servus Credit Union - Canada’s Largest Credit Union!We are hiring for a Member Experience Manager in the Lacombe branch!Employment Status: Full-time; open Mon - Sat; extended-hour branchPosting Closes: September 5, 2025At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.Join Servus and discover a better way to work.As the Member Experience Manager your primary goal is to lead and coach our Member Experience Advisor's on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door!What you’ll be doing:
  • Motivating and coaching employees to find opportunities to reimagine our member's financial fitness
  • Being proactive in pursuing new business opportunities
  • Solving problems quickly by analyzing the situation and provide necessary follow up
  • Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
  • Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
  • Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner
What you bring:Although not required, the following education/certificates are valuable assets:
  • Post-secondary education in Finance (or related studies)
Most importantly, we are looking for candidates who have great interpersonal skills, impeccable communication skills, who are effortless in building rapport with our members and employees. If you are a positive, organized, and problem-solving individual looking for a long-term career growth, then we encourage you to apply!Why Servus?Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
  • Competitive compensation including performance-based incentive pay and profit share
  • Training & Development Opportunities
  • Career Advancement Potential
  • Flexible work options
  • Meaningful work towards individual and corporate goals
  • Opportunities to get involved and give back through an employee volunteer program
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!What happens next?We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!Posting Closes September 5, 2025Please note applications will only be accepted online and only those applicants under consideration will be contacted.

Servus Credit Union