Assistant Manager, Housekeeping
Vancouver Coastal Health
- Richmond, BC
- Permanent
- Full-time
- Implement the day-to-day operations of environmental services for an assigned site or multiple sites and ensure effective services are implemented maintaining an overall effective forecasting and utilization of respective personnel and equipment. Investigate and resolve operational issues involving service level concerns or staff performance issues.
- Contribute to the departmental strategic plan and related projects and initiatives by identifying goals and objectives for the portfolio providing feedback on activity levels and ensure services address established goals and objectives and meet organizational service requirements. Make recommendation to the Manager as required.
- Promote service excellence, evaluate operations and develop improvements in operating processes and equipment to maximize productivity, and service levels for designated site(s). Implement pilot projects as directed by the Manager and oversee the implementation of trial testing of new equipment, systems, processes, or other initiatives. Provide reports on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement and make recommendations as required.
- Monitor the daily work activity of personnel within the assigned area to ensure compliance with safety procedures set by the department and regulatory agencies, such as WorkSafe BC (e.g., WHMIS).
- Supervise designated staff, schedule shifts, statutory holidays, vacations and relief, approve over-time and leaves of absence for staff. Interview applicants, make staff resource planning and selection decisions, establish performance expectations, determine required orientation and training, conducts related training and orientation for staff as required, familiarize staff with new procedures, conduct performance evaluations and resolve disciplinary matters. Where necessary in collaboration with the Manager, initiate disciplinary action up to and including termination.
- Interpret and administer collective agreements. Participate in investigations of, and response to grievance and routine confidential employees’ issues. Participate in essential service designation planning input as required.
- Assist the Manager in developing and monitoring the budget. Provide input into budget requirements and monitor expenditures by reviewing and verifying invoices.
- Work with the Manager to determine and implement best practices including conducting research as required and participating in preparation of business cases relating to operational planning and quality service improvements.
- Assist with the development, monitoring and updating quality improvement initiatives to ensure service quality standards are maintained.
- Diagnose service level failures and take corrective action to prevent recurrence.
- Assist the Manager in the audit processes, against prescribed performance criteria in the performance of quality assurance responsibilities.
- Compile data and assist in developing indicators that summarize issues by specific criteria. Present data and make recommendations in order to focus on areas that need further support.
- Ensure materials and requirements meet established standards and applicable policies, practices, and procedures are understood and followed.
- Recommend, plan, and organize the efficient use of space and equipment in respective work areas.
- Participate in committees and meetings involving clients, contractors and residents/patients and other stakeholders, as designated by the Manager.
- Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
- Perform other related duties as assigned.
- Diploma in Environmental Management, Business Administration, Hospitality or a related field.
- A minimum of five (5) years’ progressive leadership experience in housekeeping/environmental services and resolving client complaints in a hospital or similar large institutional environment, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of health facility support service operations including but not limited to housekeeping, infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, handling multiple waste streams, floor care and also the ability and skills to maintain consistency in performance.
- Demonstrated ability to communicate effectively orally and in writing at various levels of the organization.
- Demonstrated knowledge of quality assurance systems.
- Demonstrated ability to supervise and familiarity with working in a unionized environment.
- Demonstrated ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
- Demonstrated ability to handle stressful situations in a consistent and positive manner.
- Demonstrated analytical, problem solving and dispute resolution skills.
- Demonstrated ability to work effectively, both independently and as part of a team.
- Effectively able to prioritize workload and to work under pressure to meet deadlines.
- Demonstrated ability to operate related equipment, including relevant computer applications.
- Physical ability to perform the duties of the position.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff