Specialist, Beauty Operations
Shoppers Drug Mart View all jobs
- Toronto, ON
- Permanent
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Are you a natural influencer who is passionate about inspiring teams to do their best through meaningful coaching and conversations? Are you a collaborator who can work with varying levels at both store level and corporate, while demonstrating tact and diplomacy at all times? Do you know what it takes to dazzle customers and see where the opportunities are? A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow professionally and personally at the same time. This is your opportunity to be a Beauty Boss!Discover the beauty of working here.Job DescriptionReporting directly to the Vice President(s), Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. In collaborating with the store, they will work together to monitor and achieve projected sales. The incumbent will optimize the performance of Beauty components by identifying performance gaps, providing guidance, information and direction to improve results. Primary focus will be on business building which includes eventing, makeup artistry and leveraging all available sales tools.The incumbent liaises between Store Management team, beauty teams, and vendors to primarily facilitate a customer centric sales culture through coaching and developing Beauty Managers and their teams.Secondarily, the incumbent supports execution of national programs and liases with Central office.Primary responsibilitiesThrough store visits and other forms of communication, the incumbent will support sales growth, customer service and overall business building through various tactics. They will:Sales
- Partner with Store management teams to support the growth of the Beauty business through implementation of corporate programs and standards
- Develop a strong sales culture with beauty managers and teams using tools available and through coaching and follow-up
- Compile and review relevant sales data available to monitor key sales performance.
- Identifying gaps in current customer experience within beauty department
- Influencing Beauty team on creating in store “wow” experiences to elevate the customer experience
- Coach and develop Beauty teams with deeper exposure to the customer experience in order to build empathy, increasing intuition for the customer.
- Identify opportunity areas within Store’s local community to help drive traffic into Store
- Perform business reviews focused on Sales Development, Customer Experience and Business Building Tactics (i.e. Events, Services, digital tools)
- Provide coaching, training and guidance to the beauty team to assist on identifying and implementing Business Building Tactics (i.e. makeup artistry, selling skills, eClienteling)
- Provide support of in-store events as well as other promotional initiatives (both national and local) to drive incremental business in the beauty department annually
- Liaise with internal business units and external vendors to develop actionable solutions to factors detrimental to profitable growth
- Source potential beauty candidates, monitors performance, identifies performance gaps and provides training to develop a motivated and talented sales team to drive sales results.
- Drives profitability through coaching sales driving techniques and keeping up to date on current trends
- Plan, prepare and orchestrate new capital involving recruitment of a beauty team, coordination of vendors for store set up, and training for the beauty team to ensure smooth soft and grand opening events and transitions.
- Coaching and makeup artistry skills
- Business acumen - advanced understanding of quality standards relative to beauty, fashion industries and business growth
- Professional mannerisms, tact, diplomacy, enthusiasm and discretion
- Ability to exercise influence and motivate diverse personalities and styles
- Ability to provide feedback improve work processes and teams
- Interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty
- Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
- Decision making to determine the best use of resources and operational processes.
- Adaptable to set and prioritize work with varying exceptions.
- Communicates with clarity, verbally in one to one, group situations, and over the telephone
- Communicates well in writing by composing clear documents. Editing and/or proof-reading is required
- Computer skills to produce and interpret reports, documents and presentations.
- Knowledge of store systems to facilitate coaching and training as required