Process Lead Architect, Customer Service Management

Deloitte View all jobs

  • Canada
  • $80,000-138,000 per year
  • Permanent
  • Full-time
  • 22 days ago
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You can expect to work in a highly collaborative, diverse team environment. A typical day could include a combination of client delivery, facilitating client workshops and presentations, developing points of view and thought leadership and coaching and developing junior resources.
You will stay current on the ServiceNow platform including the advancements ServiceNow is making into its Customer Relationship Management, Customer Service Management and Field Service Management Capability.
You are expected to design reusable, standardized components as a matter of course and to package solutions thoughtfully.About the teamAt Deloitte, we are helping enterprises digitally transform and deliver world class Service Experiences for their Customers, Citizens, Employees, Partners and other stakeholders. Our team includes over 200 dedicated, highly certified team members in Canada helping our clients imagine, deliver and run their future organizations.Enough about us, let's talk about you
  • Curious about emerging technology and passionate about modernizing legacy service experiences to be more autonomous and digitally enabled
  • Proven ability to design scalable, secure, and high-performing CRM architectures that align with business objectives and technology strategies
  • Hands on experience with ServiceNow, Salesforce and/or Microsoft Dynamics considered an asset
  • 5+ years of experience, ideally in a solution architect function
  • Strong communication, written and verbal skills
  • Eligible for Government of Canada Security Clearance
Total RewardsThe salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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