Representative, Customer Service

Bombardier

  • Dorval, QC
  • Permanent
  • Full-time
  • 1 month ago
When applicable, Bombardier promotes flexible and hybrid work policies.Why join us?At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.Bombardier's Benefits ProgramWith our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
What are your contributions to the team?In this pivotal role, you'll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it's a spare part request or an aftermarket query, you'll be the go-to problem solver.Customer-Centric Excellence:
  • You will manage customer accounts, ensuring exceptional service and maintaining high levels of satisfaction.
  • You will resolve invoice and transaction issues with accuracy and attention to detail, ensuring smooth financial processes.
  • You will exceed performance targets and KPIs, delivering outstanding service and measurable results.
  • You will represent Bombardier's brand with professionalism and pride in every customer interaction.
How to thrive in this role?
  • You have a college degree in Business Administration, Hospitality, or a relevant technical field.
  • You have 2-4 years of experience in customer service; call center experience is a strong asset.
  • You have solid computer skills and are comfortable navigating modern technology and tools.
  • You have excellent English communication skills, both written and spoken; functional French is also required.
  • You thrive in dynamic, fast-paced environments and adapt easily to change.
  • You are customer-focused and committed to delivering exceptional service experiences.
  • You are a team player who values collaboration and mutual success.
  • You bring knowledge or experience in after-sales customer service within the aerospace industry (preferred).
  • You are familiar with tools like SAP, Zendesk, Salesforce, or other CRM systems-experience with Bombardier's platforms is a plus.
This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.Now that you can see yourself in this role, apply and join the Bombardier Team!Please note: You don't need all the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.Job Representative, Customer ServicePrimary Location Completion CenterOrganization Aerospace CanadaShiftEmployee Status RegularRequisition 8876 Representative, Customer Service

Bombardier