Mantles Assistant Restaurant Manager

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers

• 3-year minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting
• Serving it Right certification
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience
• Excellent food and wine knowledge
• Proficiency with computer systems required, such as Micros POS
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
• Ability to motivate and support a team in a multi-tasked environment
• Effective communication skills, both written and verbal as well as excellent problem-solving abilities
• Excellent organization, attention to detail and time management skills with the ability to multi-task
• Leadership skills with the ability to coach, redirect and motivate team members in a fast-past environment

• Demonstrates a high level of ownership across all outlet operations
• Deep commitment to delivering elevated service to all guests
• Manages the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner

• Manages those who oversee the food orders, ensuring delivery of food & drinks and that guest bills are delivered in a timely manner
• Ensures all checklists, requisitions and proper opening and closing duties are completed
• Ensures Health & Safety regulations are adhered to at all times
• Assists in any F&B Department Outlet as business volumes dictate
• Takes note of opportunities to improve processes and remove barriers that weaken guest experience
• Actively involved in inventory management
• Maintains the restaurant to a high standard of cleanliness, above and beyond all industry guidelines

• Oversees the guest resolution using established SPG Standards of Service
• Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
• Drives customer loyalty by building individual connections with guests
• Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
• Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities

• Conducts daily pre shift briefings
• Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations
• Manages the F&B team, finding coaching opportunities throughout each day ensuring continued growth and development for all team members; documenting appropriately
• Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
• Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement presents in entry level positions
• Ensures team members have current knowledge of menu offerings and pricing
• Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
• Assists in emergency situations making prompt decisions in the best interest of the guest and the Hotel
• Alongside outlet manager, exploring opportunity for growth and development of staff recognition policies

Sun Peaks