General Manager of Health, Membership and Recreation

• Drive membership sales and ensure quality programs/connections that support strong membership retention;
• Strategic oversight of Irving Oil Field House. Ensure model is successful through engaging user groups, creating new programs and facilitating a strong community hub of activities;
• Strategic oversight of Outdoor Education programs and opportunities at the Glenn Carpenter Centre and Camp Glenburn
• Strategic Oversight of Heathy Living Program designed to support individuals with preventative disease, managing chronic health issues and transitioning from clinical care with a focus on physical activity.
• Responsible for the success of core operations and meeting targets in all key areas including performance, financial, registration levels, sales, risk, quality, staffing, and contribution level;
• Maintain a high level of service delivery by setting annual sales and retention targets, monitoring service and program quality according to YMCA Best Practices;

• Develop, manage and monitor HMR annual operating plans in support of Association strategic plan and inclusion in operating budgets;
• Develop and manage operational budgets, analyze and interpret financials, identifying variances to guide operational decisions;
• Maintain a positive working relationship with membership and program participants by addressing input from surveys and other tracking documents; expedient response to complaints in a professional manner and evaluating and implementing changes to feedback systems.

• Monitor the success of National Program initiatives such as Y Way, Child Protection and specific YMCA programs. Provide leadership as changes or adjustments are needed.
• Ensure a front-line presence during the day, evening and weekend hours.
• Monitor and analyze and respond to membership trends, user and community needs.
• Ensure training and systems in place for emergencies;

• Hiring and coaching staff required to deliver the programs and recruitment of volunteers;
• Ensure effective and proactive staff scheduling and on-call rosters in all areas;
• Foster cross-departmental relationships and opportunities for collaboration;
• Host and plan staff meetings to engage, train and inspire the team.
• Support culture change by cultivating principles of diversity, collaboration and cross-organizational communication.

• Ability to create a philanthropic culture among members, staff and volunteers and incorporating the YMCA's core values through the YMCA Strong Communities Annual Giving Campaign.
• Work closely with Maintenance personnel and program staff to ensure all program areas are clean, well-maintained environments for participants, employees, volunteers and the general public;
• Make recommendations for future capital purchases for the department;

• University Degree from an accredited institution in related field
• 5-7 years’ experience in a senior management role
• Data informed decision making with a focus on results and organizational performance
• Demonstrated success in recreation leadership and YMCA experience considered an asset
• A proven track record of managing a large staff team, multiple departments and diverse complement of programs.
• Ability to work within a busy, member-centered environment.
• Strong relationship building skills and problem-solving skills.
• Strong understanding of finances, organizational strategy, revenue drivers and sustainability
• Strong communications skills; both written and verbal
• Well respected and able to establish credibility with internal stakeholders and external partners
• Ability to develop programs and integrate knowledge of YMCA programs
• Current First Aid and CPR (or willing to obtain)
• Current Police Reference and Vulnerable Sector Check

• Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values.
• Leadership: Ability to develop and direct performance of others to achieve desired results. Leads by example at all times.
• Results Focused: Demonstrates the ability to meet organizational goals and customer expectations. The capacity to make decisions that produce high-quality results.
• Effective Interpersonal Communications: Ability to speak, write, listen, and secure information in a variety of settings.
• Self-Management: Ability to direct personal performance to achieve desired results.
• Flexibility/Managing Change: Strong political acumen with ability to understand the environment and initiate and respond effectively to changing conditions.

• YMCA membership
• In-house training and professional development opportunities
• Uniform and uniform allowance
• Wellness Days
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across departments
• Paid job-related certifications (i.e. First aid/CPR)

YMCA of Greater Saint John