Front Office Guest Services Agent II Full-time

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $25.95 to $29.65

• Check guests in and out of the hotel with warm and engaging service
• Sophisticated communication skills, both written and verbal
• Focus attention on guest needs, remaining calm and courteous at all times
• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Must possess a professional presentation
• Must be flexible in terms of working hours, including overnights
• Handle cash effectively and accurately
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
• Promote and recommend the use of the hotel outlets and the spa
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Other duties as assigned

• A minimum of one year recent (in the last five years) as a guest agent in a luxury environment demanding a similar standard of guest/customer service or a minimum of one year recent (in the last five years) experience in a luxury front of house position with direct continuous guest/customer contact demanding a similar high standard of guest/customer service.
• A degree or diploma in hospitality may be considered in lieu of six (6) months of the
• required experience
• Proven ability to work well independently with minimal supervision
• Excellent communication and interpersonal skills
• Demonstrated ability to provide excellent service and exceed expectations
• Ability to effectively solve problems and make decisions
• Ability to work cohesively with fellow colleagues as part of a team, as well as independantly
• Proficient in English language, both verbal & written, with a second language being an asset
• Must be able to handle a multitude of tasks in an busy, dynamic environment while

• Knowledge of computerized Front Office systems required with emphasis in Microsoft Window applications and PMS
• Must have the ability to handle cash effectively and accurately
• Impeccable grooming and presentation

• Sitting for extending periods of time
• Performing repetitive work
• Occasional lifting and carrying of heavy loads.

Fairmont