Associate Director, Client Services

• Sets the strategic tone, direction and supervision for Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; clearly identifying and communicating client’s business strategy and needs cross-functionally within Cardinal Path.
• Supports the creation and execution of an analytics plan that drives actions and outcomes to grow client’s business. Creates and maintains solid client relationships including: strategy development, project management, report delivery, and client communication
• Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business.
• Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.
• Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.
• Supports the Client Services team to ensure quality execution that drives toward client’s business objectives and key metrics. Evaluates performance daily with their team to ensure client goals are met or exceeded.
• Works with a cross-functional Cardinal Path team to execute an implementation plan, meet plan deadlines, customer expectations and program milestones.
• Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teach improved processes; mentor team members.
• Promotes the mission and values of the organization both internally and externally.
• Works closely with the Senior Client Services Director and team to align with CP’s performance and organic growth objectives.
• Actively participates and develops new accounts, generate sales quotes, and handle customer inquiries to help service customers and grow business.
• Grows existing accounts and assist in the development of net new sales opportunities.
• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.

• Bachelor’s degree in marketing, advertising, communications, engineering, mathematics or statistics. Master’s degree a plus.
• 8-10 years of work experience, with recent managerial experience in large digital media engagements and an understanding of the media strategies and tactics that can be employed.
• Proven experience working with $1MM+ accounts; including case studies highlighting the growth of accounts that you have managed.
• Experience managing profitable budgets, meeting deadlines and managing teams.
• Experience working with international client accounts a plus.
• Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations. Excellent storyteller.
• Ability to lead and execute in an ambiguous environment.
• Motivational and collaborative leadership style.
• Ability to travel moderately within the North America and internationally.

dentsu