Director of Delivery & Operations (Hybrid)

iTmethods Inc.

  • Toronto, ON
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
Company Overview:
iTmethods is a 20+ year-old firm specializing in managed services, enterprise AI, DevOps, and cloud integration. As an AWS MSP and SOC 2 Type II certified company, we're radically transforming from pre-AI slowness to post-AI dominance through our iTmethodsONE platform—a central hub for AI/ML, DevOps, Cloud, Compliance, Security, and FinOps. Key offerings include:
  • AI-Assisted Development (enterprise-grade coding assistants, MLOps integration for productivity boosts),
  • Modular DevOps (LEGO-like secure CI/CD workflows, flexible automation, scalable pipelines),
  • Self-Hosted ISV and Open Source Tools Platform (expertly managed by iTmethods for regulated industries),
  • Secure Cloud Deployments (hybrid/on-premise/cloud patterns, multi-cloud support, hot-swappable testing, peak load handling),
  • Security & Compliance (24/7 monitoring, DevSecOps, air-gapped isolation, GDPR-aligned protection, enterprise IP security, reliable outcomes), and
  • FinOps Optimization (resource optimization, CapEx-to-OpEx conversion with 30-40% cost reduction, real-time visibility).
With 50+ integrations (e.g., GitHub, CI/CD, Sonar, AWS, Azure), we deliver 25-35% development cycle reductions and drive results for enterprises across the US, Canada, and Europe. Profitable and founder-led, we punch above our weight as a smaller firm operating with warrior mindset—urgency, speed, and purpose—to seize $85.2B+ opportunities in self-hosted/Agentic AI and FinOps.Our customer-obsessed culture is shifting to a post-AI era of ruthless efficiency, elite performance, and extraordinary value creation, with no spectators—only warriors.Role Summary:
As Director of Delivery and Operations, you will join our Executive Leadership Team (ELT) to lead all Professional Services (PS), Engineering, and Operations delivery with warrior-speed execution. This hands-on role demands driving post-AI transformation internally and externally—embedding Agentic AI for 5x productivity, optimizing synergies across teams/partners/3rd parties, and achieving PE-backed metrics like 50% cost reductions and 3x faster delivery. You'll thrive in our smaller firm, embracing zero-excuses urgency to deliver enterprise-grade services via iTmethodsONE, while evolving our culture into one of elite performers focused on proactive, intelligent client outcomes and market dominance.Key Responsibilities:
  • Lead end-to-end delivery of PS, Engineering, and Ops with warrior urgency, ensuring seamless integration of AI/ML (including Agentic AI), DevOps, cloud deployments, security/compliance, and FinOps via iTmethodsONE.
  • Drive hands-on execution: Optimize workflows for 25-35% development cycle reductions and 30-40% cost savings, leveraging internal assets, partner ecosystems, and 3rd-party synergies; maintain super-organized sprint planning and resource coordination across multiple customers in 12-week frameworks with war room sessions.
  • Manage people and teams: Lead direct and cross-functional groups in a hybrid model (Tuesdays in-person + milestones), fostering talent development, AI adoption, and high-performance warrior culture with relentless focus on customer delight in a post-AI landscape.
  • Champion AI transformation: Embed Agentic AI and self-hosted capabilities into client services and internal ops, enabling rapid iteration, productivity tools, and talent gap solutions to enhance our customer-obsessed approach.
  • Ensure mature metrics and delivery: Track KPIs (e.g., utilization, revenue growth, compliance adherence) aligned with PE expectations; scale operations using modular tools and hyperscaler integrations for 3x speed.
  • Build partnerships: Identify and leverage 3rd-party delivery partners for synergies, while maintaining SOC 2 standards and enterprise-grade outcomes.
  • Collaborate with ELT: Align on strategic goals, mitigate risks, and support growth in Toronto's tech ecosystem, emphasizing urgency and purpose in marketplace wins.
Qualifications:
  • 10+ years in technical leadership roles, with proven success in PS, Engineering, and Ops delivery within tech/AI/DevOps firms.
  • Track record in PE-backed companies: Experience scaling with mature metrics (e.g., cost optimization, delivery efficiency) in smaller, agile environments.
  • Hands-on expertise: Deep knowledge of AI/ML integration (including Agentic AI), cloud platforms (AWS, Azure), DevOps tools (CI/CD, GitHub, Sonar), security/compliance (DevSecOps, GDPR), and FinOps.
  • People management skills: Managed direct and cross-functional teams with emphasis on collaboration, agility, and results in resource-constrained settings, while cultivating a customer-obsessed, warrior culture.
  • Super-organized execution: Demonstrated ability in sprint planning, coordinating resources for multiple customers, and driving synergies without bureaucracy, with purpose and urgency to excel in competitive markets.
  • Bachelor's/Master's in Computer Science, Engineering, or related; Hyperscaler (AWS/Azure/GCP) certifications a plus.
  • Based in or willing to relocate to Toronto, ON.
What We Offer:
  • Competitive salary + long-term compensation incentives, bonuses tied to PE metrics.
  • Hybrid work in Toronto (with in-person Tuesdays/milestones), professional development (e.g., AI certifications), and impact in a transforming firm via our elite performer path—fast-track growth, signature projects, and direct leadership access.
  • Inclusive culture focused on innovation, customer obsession, and work-life balance—but with warrior mentality for extraordinary value.
iTmethods is an equal opportunity employer. Apply with resume and cover letter highlighting PE-backed achievements.Powered by JazzHR

iTmethods Inc.