Business Operations Manager | Full-Time | TD Coliseum

Oak View Group

  • Hamilton, ON
  • $65,000-75,000 per year
  • Permanent
  • Full-time
  • 20 days ago
Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:We are currently looking for a Business Operations Manager to provide executive-level support to the General Manager and Executive. This individual will be instrumental in driving administrative efficiency, internal coordination, and organizational excellence throughout the entire team.This role pays an annual salary of $65,000-$75,000Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until November 14, 2025. About the Venue:OVG is excited to launch the newly reimagined TD Coliseum, a modern venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum, FirstOntario Concert Hall and The Studio play key roles in the region’s cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments. Responsibilities:Executive & Administrative Support:
  • Provide high-level administrative and strategic support to the General Manager and senior leadership, acting as a central coordination point for executive operations.
  • Manage complex calendars, schedule internal/external meetings, and coordinate logistics across departments and external stakeholders.
  • Draft and prepare reports, presentations, memos, and correspondence with accuracy and professionalism.
Communication & Coordination:
  • Support internal communications including meeting agendas, staff notices, town hall materials, and follow-up documentation.
  • Track timelines, action items, and deliverables across key projects and initiatives; proactively follow up to ensure accountability.
  • Act as a liaison between the executive office and internal departments, promoters, partners, and key stakeholders.
Operations & Logistics:
  • Plan and execute logistics for executive meetings, VIP visits, and partner engagements, including catering, AV, scheduling, and materials.
  • Arrange travel for executives and visiting staff; prepare and reconcile expense reports in accordance with company policy.
  • Maintain organized digital and physical filing systems, ensuring confidentiality and efficiency.
Departmental Support:
  • Support contract tracking and invoice processing in collaboration with Finance and Legal.
  • Assist in organizing staff culture initiatives, recognition efforts, and internal events.
Process Improvement & Coverage:
  • Identify and implement opportunities to streamline administrative processes, tools, and workflows.
  • Provide coverage and backup support for other administrative team members to ensure business continuity.
Qualifications:
  • 5-7+years of progressive experience in an administrative, executive assistant, or office management role.
  • Proven experience supporting senior executives in a fast-paced, high-volume environment.
  • Background in entertainment, live events, hospitality, or sports is considered an asset.
  • Exceptional organizational, multitasking, and time management skills.
  • Excellent written and verbal communication with strong attention to detail.
  • Discreet, professional, and trustworthy with the ability to handle confidential information.
  • Technologically savvy: proficient in Microsoft Office Suite
  • Proactive, solution-oriented, and collaborative mindset.
  • Willingness to work flexible hours including evenings and weekends during major events or peak periods.
Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group