
Intermediate Operations Data Support Analyst
- Toronto, ON
- Permanent
- Full-time
- Overall day-to-day operational responsibility for Investment Operations systems with a primary responsibility for Eagle PACE
- Support all functional areas of the Eagle system including Portfolio Maintenance, Fund Performance and Reporting
- Responsible for Data Quality within Investment Operations systems using tools provided
- Monitoring and maintenance of all incoming and outgoing feeds to Investment Operations systems in order to ensure Service Level Agreements with internal clients are met
- Run ad hoc database queries to assist in troubleshooting data related issues
- Act as the liaison between internal teams and vendors to resolve data and system related issues
- Track vendor related issues from discovery to resolution. Monitor issue logs to ensure all issues are addressed and escalated appropriately
- Contribute to ongoing data enhancements through understanding the business data model, business requirements, definitions, etc.
- Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approach to issues
- Build and maintain positive working relationships by effectively communicating and regularly sharing information and knowledge with relevant parties
- Possesses 2+ years operations/production support experience, or comparable educational background
- Knowledge and experience in the maintenance of financial industry Fund and Security Master data
- Advanced knowledge in MS Office (specifically Excel formulas). Experience with macros and VBA would be an asset
- Experience with Eagle Investment Systems and Bloomberg AIM would be an asset
- Strong knowledge and experience with relational databases. Experience in writing SQL queries to analyze data would be an asset
- Experience working with processing and troubleshooting vendor feeds (i.e. Bloomberg, Telekurs)
- Working knowledge of various financial instruments (ie. Domestic and International Equities, Domestic and International FI Instruments and Derivatives)
- Demonstrated experience in adding operational efficiencies at the process and systems level
- Excellent business acumen: strategic thinking, business process development, analytical and problem-solving skills
- Proven interpersonal and relationship management skills, detail-oriented with the ability to follow up on items or determine appropriate steps for timely resolution
- Strong time management and organizational skills to manage multiple deadlines and priorities
- Ability to work independently and in a collaborative team environment
- Excellent communication skills, both verbal and written