As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Experience troubleshooting, configuring, and supporting complex, enterprise-scale architectures in large cloud-based environments. Solid understanding of client/server, networking, n-tier architectures, and Internet technologies. Strong debugging and IDE proficiency, including use of industry tools to analyze issues and develop solutions; may include writing custom or sample scripts for automation. Demonstrated ability to manage customer-critical issues and operate effectively in high-pressure, sensitive situations. Proven ability to build trusted, long-term customer relationships. 3+ years of experience developing, debugging, performance tuning, and supporting solutions using: Plan and deliver proactive & reactive support including onsite presence as needed. Work within a larger virtual account team to strengthen customer relationships and work on cloud-first strategies for immediate and long-term service delivery plans. Identify and manage goals and opportunities across Azure ecosystem to improve customer solution health, performance, and availability. Drive and participate in proactive delivery management, identify solution performance issues, analyze problems, and provide solutions to meet customer needs. Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experiences. Apply lessons learned for continuous process and delivery improvement for customers. Engage in meetings with customers and account teams to articulate service offerings. Share and gain knowledge through communities. Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
