Hotel Guest Services Agent

Pan Pacific Whistler Mountainside

  • Whistler, BC
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Main Duties:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
  • Perform light housekeeping and cleaning duties
  • Handle wake-up calls
  • Assist clients/guests with special needs
  • Other duties as assigned by Front Office Manager or duty managers
Qualifications:
  • A minimum of 2 years hotel front desk, administrative or reception experience
  • Good knowledge of computers and previous Property Management System experience an asset
  • Experience managing a cash float, credit cards and a variety of currencies.
  • Excellent problem-solving skills
  • Organized, detail orientated and able to multi-task
  • Excellent command of English, a second language is an asset
  • Knowledge of Whistler, the surrounding areas and of local tourist product
  • Ability to work a variety of day, evening and night shifts
  • Impeccable grooming standards
Job Requirements/Qualifications:

Qualifications:
  • A minimum of 2 years hotel front desk, administrative or reception experience
  • Good knowledge of computers and previous Property Management System experience an asset
  • Experience managing a cash float, credit cards and a variety of currencies.
  • Excellent problem-solving skills
  • Organized, detail orientated and able to multi-task
  • Excellent command of English, a second language is an asset
  • Knowledge of Whistler, the surrounding areas and of local tourist product
  • Ability to work a variety of day, evening and night shifts
  • Impeccable grooming standards
  • Salary/Wage: from $16.25
Job Application Process:

A competitive total compensation package including a wellness allowance, food discount at our sister establishment the Dubh Linn Gate and other perks are offered with this role. Shared staff housing is also available for successful candidates. We thank all applicants for their interest however only those selected for an interview will be contacted.

Go2 HR

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