CRCL Personnel Manager- Full Time

• Contributes to the overall strategic leadership, program vision, and oversight for the CRCL initiative, ensuring alignment with AVI Health & Community Services' mission, values, and organizational priorities
• Oversees daily program operations, ensuring staffing coverage, scheduling integrity, and operational readiness across all shifts.
• Responsible for performance management with frontline staff including goal setting, coaching and mentoring, providing regular feedback and assessing employee performance to ensure it aligns with agency and program objectives.
• Works collaboratively with the CRCL leadership team, to establish performance standards and evaluative frameworks
• Conducts evaluations and manages performance improvement plans. Takes corrective action up to and including termination.
• Oversees programmatic performance; collaborating with the CRCL Program Manager to meet program standards.
• Works collaboratively within the Joint Leadership Model, to resolve workplace issues
• Collaborates with CRCL Leadership and funders to formulate care philosophy, objectives and policies
• Manages the hiring, orientation and training of new staff; ensuring competencies are met throughout probation and qualifying periods
• Interprets and applies relevant collective agreements
• Ensures the health and safety of the staff as per Worksafe BC requirements
• Fosters a healthy, safe and inclusive workplace

• Promotes collaboration among team members and ensures a positive work environment.
• Manages participation in quality improvement activities
• Directly manages Coordinators; overseeing the daily delivery of services and team dynamics.
• Anticipate and address operational gaps, staffing risks, and service disruptions in real time.
• Ensure payroll accuracy, including review and approval of hours, leave, and premiums in alignment with collective agreements and organizational policies.
• Maintain operational consistency in documentation, service flow, follow-up processes, and client care standards.
• Implement approved program improvements and operational changes and monitor their day-to-day effectiveness.
• Identify operational barriers and escalate systemic concerns for further review where required.

• Bachelors Degree in relevant discipline.
• Masters Degree is preferred.
• 5-7years management experience, specifically:

• Leading comprehensive personnel management functions for 20+ staff members, encompassing recruitment, onboarding, training, coaching, supervision, performance evaluations, conflict resolution, and professional development initiatives to build a skilled, trauma-informed, and culturally safe workforce.
• Overseeing program-level decision-making and accountability, including budgeting for supplies and operations, policy implementation, risk management, compliance with health and safety regulations, and continuous improvement efforts to enhance team effectiveness and client outcomes.
• Collaborating with senior leadership, community partners, and stakeholders to align personnel strategies with organizational goals, foster cross-functional coordination, and represent the program in strategic planning or external engagements
• Extensive experience working within unionized environments and supervision of diverse team, fostering collaboration, accountability and high standards of performance
• Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning
• Strong analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
• Strong understanding of supervision practices, performance support, and psychologically safe leadership approaches.
• Demonstrated understanding of and ability to meet employer legal and regulatory obligations including WorkSafe BC, the Employment Standards Act and the Human Rights Act.
• Employment subject to criminal record check for working with vulnerable populations
• Valid Class 5 BC Driver's License with “Normal” Drivers Status

• Steady, grounded leadership presence, especially in high-pressure or emotionally charged situations.
• Reflective and open to feedback, with commitment to continuous learning.
• Consistent and fair decision-making and staff accountability practices.
• Organized and able to maintain structured follow-through on supervision, documentation, and operational commitments.
• Excellent interpersonal skills including the ability to coach and mentor staff, facilitate conflict resolution, foster empathic communication and demonstrate clear boundaries
• Demonstrated capacity to facilitate performance management, including navigating performance improvement, conducting investigations and terminations.
• Demonstrated commitment to the policy and practice of harm reduction, cultural safety and trauma and violence informed practices in the provision of health and social services
• Demonstrated understanding of the continuing and on-going impact of colonization, and anti-colonial, anti-racist practices and principles
• Excellent communications skills including in-person and also via technology (ie video calls, Word, Excel, Outlook, Teams).
• Ability to quickly grasp fundamentals of new computer programs such as electronic medical record software.
• Excellent organizational, prioritization and time management skills
• Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders and other community members
• Demonstrated ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency

• Pay: $86,053.5 annually (equivalent to $44.13 hourly rate) per the HEABC paygrid for excluded managers.
• Hours and Schedule: This is a full-time position working 37.5 hours/week; with the hours yet to be determined. Flexibility required as needed based on operational needs
• Location: 733 Johnson St, Victoria, BC and within the community as needed
• Start Date: As soon as possible and is subject to ongoing funding
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is an Excluded Position.
• BC Transit ProPASS: AVI participates in the BC Transit ProPASS program in Victoria, offering staff a 15% discount on annual transit passes. This brings the cost down to approximately $72.25 per month.
• Benefits: This position will be eligible for extended health, life and AD&D on the 1st of the month after this position begins. AVI pays for the entire cost of the plan on behalf of its staff.
• Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
• Other Perks: This position gets 8% vacation (equivalent of 4 weeks), receives a paid day off for every Stat Holiday and Easter Monday and accrues a Sick Bank of 6.9%. Sick and Vacation Days are both available to be used after your first 3 months at AVI.
• Hours of Work, Days Off and Work Area may be subject to change.

AVI Health and Community Services