Accounts Receivable

• Prepare, review, and issue accurate invoices for all city ledger transactions in a timely manner.
• Ensure all supporting documents (contracts, BEOs, folios, backup) are complete, accurate, and properly attached.
• Audit banquet event orders and resolve discrepancies with relevant departments.
• Verify that all invoices and folios are correctly recorded in the AR sub-ledger.

• Reconcile AR sub-ledger to the General Ledger and ensure accuracy of balances.
• Review the AR aging report regularly and monitor collection status.
• Report overdue accounts, collection issues, and potential risks to the ADOF/DOF.
• Assist in the preparation of monthly financial statements and AR-related schedules.

• Follow up on outstanding balances through reminders, statements, and formal collection letters.
• Maintain professional and timely communication with clients regarding billing inquiries, disputes, and account reconciliations.
• Coordinate with Sales, Events, and Front Office teams to resolve client issues and ensure accurate billing.
• Maximize collection efficiency while maintaining positive client relationships.

• Verify that all credit card transactions are settled daily and payments are received from processors verify bank payments, and CC reconciliations.
• Investigate and resolve any unsettled vouchers or discrepancies.
• Respond promptly to credit card chargebacks and returned checks.

• Maintain the city ledger and guest ledger, ensuring completeness and accuracy of all account activity.
• Review night audit reports daily and verify accuracy of client account postings.
• Initiate corrective actions when discrepancies are identified.

• Ensure all invoices, payment records, and supporting documents are properly filed and stored.
• Maintain strict confidentiality and integrity in handling financial information.
• Participate in Credit Committee meetings and provide updates on AR performance and issues.
• Ensure compliance with hotel internal controls, financial policies, and brand standards.

• Support the ADOF/DOF in bad debt prevention and recovery efforts.
• Assist with policy and procedure updates related to AR and credit management.
• Perform additional duties as assigned in alignment with business needs.
• Serve as a brand ambassador and uphold the hotel's culture, mission, and core values.

• Strong proficiency in Opera Cloud PMS, Micros POS, and Microsoft Office applications.
• Knowledge related Credit Card systems. / PCI Compliance.
• Strong analytical skills, attention to detail, and accuracy in financial work.
• Excellent communication and customer service skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Fluency in English (written and spoken).

• University degree in Accounting or Finance.
• Additional finance or hospitality training is an asset.

• Minimum 3 years of experience in a luxury or international hotel environment.
• Minimum 5 years of experience in a similar Accounts Receivable or credit-related role preferred.
• Strong knowledge of bookkeeping, POS handling, and credit card processing.
• Familiarity with hotel internal control systems and financial procedures.

Rosewood Hotel Group