Part-time Dispatch Operator - Weekends Only
Convergint View all jobs
- Ottawa, ON
- Permanent
- Part-time
- Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
- Answers telephone calls from customers in a fast-paced environment providing information.
- Inputs basic data entry changes as required
- Informs shift Supervisor immediately of any problems.
- Creates work orders from clients’ verbal or email requests as required.
- Dispatches technicians for service requests as required.
- Maintains a clean work area and reports any equipment problems immediately.
- Ability to multi-task in a fast-paced environment.
- Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer
- Excellent communication skills both oral and written in English. French is an asset.
- Must be able to be security cleared to a minimum of Reliability status.
- Must be able to work any assigned shifts as required by the specific position.
- Must be comfortable working alone or with other people.
- Good adaptability – respond effectively to changes in situation or information
- Comfortable and competent in a fast paced multi-task environment.
- Strong attention to detail.
- Good understanding of personal computers and conventional software programs.
- Accurate typing skills.
- Ability to follow specific instructions.
- Understanding and appreciation of the serious nature of security industry- Asset.
- Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
- Maintain a positive attitude, be punctual and have an excellent attendance record.
- High School Diploma or Equivalent.
- Minimum one year in an office or MSCC environment.
- Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation