Floor Supervisor (Casual)

• Oversee concessions, bars, catering, and suites to ensure smooth event operations
• Support pre-event setup and post-event teardown, including stocking and cleaning
• Monitor service levels and workflows throughout events, addressing operational issues in real time
• Assist with administrative tasks as assigned by the Food & Beverage Management Team

• Delegate tasks to staff based on business and event needs
• Provide guidance, coaching, and support to front-line employees
• Train new employees on equipment, POS systems, and standard workflows
• Ensure staff maintain proper uniforms, name tags, and professional presentation

• Maintain high standards of guest service across all service areas
• Address and resolve customer concerns promptly and professionally
• Support a positive, team-oriented environment for both guests and staff

• Update POS systems as required
• Monitor and authorize voids, returns, and discrepancies
• Track inventory and communicate stock needs to the warehouse team
• Ensure inventory aligns with menu and service requirements

• Ensure adherence to ProServe, Food Safe, and operational policies
• Maintain safe, clean, and organized work areas
• Support proper handling and cleaning of equipment

• Review event memos and communicate operational plans with staff
• Respond to radio and phone communications during events
• Report operational improvements, shortfalls, or issues to management

• Competitive hourly compensation
• Opportunities to develop leadership skills in food and beverage operations
• Hands-on experience in concessions, catering, and event services
• Vibrant workplace culture with an emphasis on teamwork and guest satisfaction
• Flexible, event-based schedules

• ProServe Certification (must meet legal requirements to serve alcohol)
• Ability to work evenings, weekends, and flexible event schedules
• Strong communication, customer service, and team leadership skills
• Ability to work effectively under pressure in a fast-paced environment

• Food Safe Certification (or willingness to obtain)
• Experience in food & beverage or event-based operations
• Inventory control and POS system experience
• First Aid Certification
• Valid Class 5 Driver’s License

• Fast-paced, high-volume event settings with exposure to noise, large crowds, and variable conditions
• Extended periods of standing and walking; occasional lifting of supplies and equipment
• Flexibility and adaptability are essential

Westerner Park