Salesforce Service Cloud Developer

Swim Recruiting

  • Vancouver, BC
  • Permanent
  • Full-time
  • 13 days ago
IT / TechnologyContractVancouver, BC, CanadaPosted on August 21, 20256-month contract Salesforce Service Cloud Developer role at a global enterprise organization with hybrid work in Vancouver
  • Contract Salesforce Service Cloud Developer role.
  • Global enterprise organization experiencing large scale growth.
  • On site work environment, 4 days a week in office.
What & Why:As a result of investment our client is looking to add a SFSC developer to their team to support their call centre powered by Salesforce technology. In this role, you'll leverage deep expertise in Salesforce engineering (Apex, LWC, Flows) and Service Cloud to deliver scalable solutions that enhance customer experience. You'll work on AI-powered Agentforce features, Service Cloud Voice with Amazon Connect, and Verint WFM integrations, while driving best practices in secure development, CI/CD, and enterprise integrations. As a senior member of the team, you'll mentor developers, lead code reviews, and partner with cross-functional teams to ensure solutions align with business goals and customer experience KPIs.Who:This client is one of the most recognizable Canadian brands, a true Vancouver success story who has expanded globally. They are well known for their corporate culture and has won major awards for their accomplishments. They have invested majorly in technology and have had an incredibly successful past few years, including a major strategic acquisition. They have an all-star leadership team who keeps you accountable and provides support while still affording you tremendous autonomy. They are located close to rapid transit in newly renovated offices in downtown Vancouver, working in an onsite model, 4 days a week in officeYou:You will bring the following education, skills and experience to the role:
  • 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
  • Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
  • Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
  • Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
  • Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
  • Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
  • Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
  • Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
  • Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
  • Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
  • Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
  • Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).
Compensation:This role pays between $80-100 per hour.Next Steps:If the sound of this opportunity excites you, and you're confident that it's a good fit for your experience and career goals, then we'd love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.

Swim Recruiting