The CompanyAt Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!The OpportunityThe Manager, Digital Workflow Platforms, reporting Director Modern Workplace & Infrastructure Services is accountable for the strategy, architecture, governance, and operational excellence of enterprise digital workflow platformsThis role ensures workflow platforms are secure, scalable, well‑governed, and aligned to business outcomes, supporting IT, Legal, Security, HR, Finance, and other enterprise functions. The role bridges technology, process, and service delivery, translating business needs into sustainable platform capabilities.Ensure that digital workflow platforms are strategic enterprise assets, not tactical tools—driving efficiency, reducing risk, and enabling consistent service delivery across the organization.Key ResponsibilitiesPlatform Ownership & StrategyOwn the end‑to‑end lifecycle of digital workflow platforms (primarily ServiceNow), including roadmap, architecture, standards, and technical direction.Define and maintain a platform strategy aligned with enterprise priorities, operating models, and governance requirements.Act as the platform product owner, balancing demand, technical debt, risk, and value delivery.Architecture & DesignLead solution design and architectural decisions across ServiceNow modules (e.g., ITSM, Configuration Management DataBase, Human Resources Service Delivery, SecOps, Governance Risk and Compliance, integrations).Ensure platform configurations follow best practices, avoid over‑customization, and remain upgrade‑safe.Govern integrations between workflow platforms and enterprise systems (identity, ERP, M365, security tooling).Delivery & Demand ManagementOversee intake, prioritization, and execution of platform enhancements and initiatives.Partner with business and IT stakeholders to translate requirements into clear, actionable solutions.Ensure delivery outcomes are measurable and aligned to service, efficiency, and risk‑reduction goals.Demand Management & Intake GovernanceEstablish and run a single intake model for all ServiceNow demand.Evaluate requests based on value, risk, reuse, and platform impact.Prevent point solutions and unmanaged customizations.Architecture & Configuration GovernanceAct as the design authority for ServiceNow.Enforce configuration‑first, upgrade‑safe principles.Govern use of custom code, scoped apps, integrations, and data models.Ensure CMDB and data standards align to ServiceNow best practices.Platform Operations & HealthEnsure platform availability, performance, and reliability.Own release, change, and upgrade strategy for ServiceNow.Monitor platform health metrics and technical debt.Risk, Security & Compliance EnablementEnsure ServiceNow supports audit, security, and compliance requirements (e.g., ITGC, SOX, privacy).Govern role‑based access, segregation of duties, and evidence integrity.Partner with Security and Risk teams on GRC, SecOps, and control workflows.Value Realization & AdoptionTrack and report value delivered by the platform (efficiency, risk reduction, automation).Drive adoption through standardization and reuse.Eliminate manual or shadow workflows through platform enablement.Operations, Stability & RiskEnsure platform reliability, performance, and availability.Establish operational standards for incident, change, and release management related to the platform.Identify and mitigate platform risks, including security, data integrity, and compliance gaps.Governance & ComplianceDefine and enforce platform governance, including:Data integrity and CMDB standardsRole‑based access and security controlsChange and configuration standardsSupport audit, risk, and compliance requirements (SOX, ITGC, security, privacy) as they relate to workflow platforms.Vendor & Financial ManagementManage relationships with platform vendors, system integrators, and partners.Oversee platform licensing, contracts, and vendor performance.Optimize platform costs and ensure spending aligns with value delivered.People LeadershipLead and develop a team of ServiceNow architects, administrators, and/or analysts.Set clear accountability, performance expectations, and development plans.Foster a culture of platform ownership, continuous improvement, and operational discipline.Key RelationshipsDirector, Modern Workplace & Infrastructure ServicesIT Operations, Security, and Infrastructure teamsEnterprise Applications and Data teamsBusiness stakeholders (HR, Finance, Legal, Operations)External vendors and implementation partnersKey InterfacesExecutive Sponsors / Business Owners – value alignmentIT Operations & Infrastructure – platform reliabilityCybersecurity & Risk – controls and complianceEnterprise Applications – integrations and data integrityServiceNow Account Team & Partners – roadmap and supportQualifications & ExperienceRequired7+ years of experience working with enterprise workflow or service management platforms3+ years in a platform ownership or leadership roleStrong hands‑on experience with ServiceNow architecture and modulesExperience operating in a regulated or audit‑sensitive environmentProven ability to balance strategy, delivery, and operational stabilityPreferredServiceNow certifications (CSA, CIS, CAD, or equivalent)Experience with enterprise integrations and CMDB governanceExposure to security, risk, or compliance workflowsExperience leading platform modernization or scaling initiativesSuccess MeasuresPlatform stability, performance, and adoptionReduction in manual work and process inefficienciesStrong audit and compliance postureClear roadmap execution and stakeholder satisfactionSustainable, upgrade‑safe platform architectureOther DetailsThis is a full time remote-first position based out of Ontario.#LI-RemoteWe appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.Recruitment Process: All applications for this role are reviewed manually; no AI-based screening or ranking tools are used.This post is for an existing vacancy.
