Job DescriptionWhat is the opportunity?We are seeking a Senior Manager, eDiscovery Services to lead and expand RBC's eDiscovery Services program within the Enterprise Legal Services team of the Law Group. In this role, you will oversee a high-performing team responsible for the end-to-end delivery of eDiscovery services—including preservation, collection, processing, and export—across complex litigation, regulatory, compliance, and investigation matters. You will be a strategic partner to senior legal, compliance, and business leaders, driving operational excellence, process and technology innovation, and best practices across all eDiscovery operations.What will you do?Supervise, mentor, and develop a team of case managers, by setting performance expectations, coaching, and supporting a collaborative cultureOversee the end-to-end delivery of RBC’s portfolio of eDiscovery request, ensuring timely, cost-effective, and risk-mitigating execution across all phases (preservation, collection, processing, exporting, archiving)Establish and evergreen operational workflows, and best practices aligned with RBC and industry standardsIdentify and implement process improvements and emerging technologies to enhance efficiency, quality, and scalabilityManage vendor relationships, including coordinating with internal and external partners (including procurement, technology and counsel) to resolve escalations and ensure performance qualityProvide strategic consultation to clients and other stakeholders on collection, search and review strategiesMaintain comprehensive tracking, reporting, and analytics to ensure defensibility, manage budgets, and demonstrate program valueWhat do you need to succeed?Must-haveBachelor's degree or relevant designation (e.g., Paralegal, Law Clerk)Deep expertise in eDiscovery operations (with a minimum of 5 years’ experience) across the full lifecycle from preservation to production, including hands-on knowledge of archiving, processing and review technologyA strategic thinking and process improvement mindset, with an ability to identify operational bottlenecks and implement creative and scalable solutionsStrong communication, stakeholder management, and influence skills; ability to communicate complex technical concepts clearly to all audiences, including legal and ITNice-to-haveExperience with budget management, vendor negotiations, and financial forecasting in an eDiscovery or legal operations contextFamiliarity with RBC's processes, systems, and organizational structureFormal project management or certificationWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workJob Skills Coaching Others, Communication, Decision Making, Detail-Oriented, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Technical TroubleshootingAdditional Job DetailsAddress: ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: CHIEF LEGAL & ADMIN OFFICE GRPJob Type: RegularPay Type: SalariedPosted Date: 2026-04-10Application Deadline: 2026-05-08Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
