Case Management Case Worker

Regina Open Door Society

  • Regina, SK
  • Permanent
  • Full-time
  • 12 days ago
  • Apply easily
The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the broader community.The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. Our aim is to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak/Cree, Nahkawē/Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.The Regina Open Door Society Inc. is seeking a qualified individual to staff the full-time term position of Case Management Case Worker. The term for this position is October 1,2025 to April 15 ,2026 with possibility of extensionPosition SummaryThe Case Management Case Worker position assists newcomers in their settling and integration process in the city of Regina. The position provides one on one support including settlement counselling, information & orientation, assistance with accessing community services, including home visits and outreach and other activities aimed at helping newcomers acclimatize themselves to their respective neighborhoods and community. The primary focus of the role is assisting clients through the initial stages of settlement and integration process in Canada.ResponsibilitiesClient Services
  • Maintain an active caseload of 25 to 50 individuals
  • Conduct needs assessment and review the needs assessments for newcomers provided by the Case Management Triage Center
  • In collaboration with clients Identify short and long-term settlement goals
  • Conduct individual group orientation sessions with Government Assisted Refugees
  • Conduct friendly home visits as required to re-assess client needs
  • Refer clients to group activities that may include: social events, group discussions, conversational circles, etc.
  • Arrange appointments, interpretation services and accompany newcomers as needed
  • Develop, design and maintain a list of general program & activity resources
  • Conduct and publicize group sessions and activities for group participants
  • Work closely with service providers to ensure seamless service referrals and follow-ups
  • Refer clients to services that address settlement needs including Community Connections,
  • Settlement (internal and external) and other required services
  • Develop and cultivate relations and partnerships with the community (building capacity)
  • Develop and cultivate relations with recreational groups and organizations
  • Conduct client support services exit Interviews
  • Participate in case management meetings
Other Duties
  • Participate actively in all mandated training, staff meetings and workshops
  • Maintain and submit accurate tracking documents and monthly reporting updates to the supervisor
  • Maintain appropriate database records and files pertaining to settlement services provided to clients
  • Ensure proper and confidential handling of all client information and files
  • Operate by following the policies, guidelines, and protocols of the program and partner organizations
  • Accept other duties as assigned
Desired qualifications/EducationEducation:The minimum level of education required is a Community College Diploma preferably in Social Services, Counselling, Psychology, or related fields.Experience:Minimum of two year of experience in working with newcomer families, including adults, children youth & seniors and working in partnerships with other health and community agencies.Physical/Manual Competencies:
  • Ability to operate normal office equipment such as computers and printers
  • Keyboarding skills Cognitive Competencies:
  • Ability to read and communicate straightforward and routine information to clients, CCLC staff, school staff and other partners
  • Ability to read and authenticate client documents
  • Ability to prepare standard reports, forms and program statistics
Social Competencies:
  • Ability to demonstrate anti-oppressive practices
  • Ability to provide trauma and violence informed care
  • Ability to demonstrate a commitment to respond to clients' requests and needs on time
  • Ability to communicate effectively both in individual and in group settings
  • Ability to work effectively as part of a team
  • Ability to work in partnerships and collaborative relationships across different stakeholders
Operational/Technical Competencies
  • An appropriate level of proficiency in the principles and practices of newcomer services, group facilitation and community development
  • Basic digital and computer skills
Other Requirements
  • Valid Class 5 Drivers License
  • Access to a vehicle
  • Clean drivers abstract
Job CharacteristicsDecision Making:
  • Makes major program-related decisions in consultation with the Team Leader /Manager
  • Follows policies, guidelines and procedures in making decisions
  • Needs to consider long term impact on school and client relationships in decision making
Working Relationship:Works under minimal supervision from the Program Team LeaderCommunicates with a wide range of audience including staff, volunteers, clients, clients' family members, community partners and general publicThe hours of work are Monday to Friday from 8:15 AM to 4:00 PM Monday to Friday. occasionally works evenings as required; some travel required within the city of ReginaAll positions at RODS require a clean criminal record/child abuse registry check. There is a cost- shared benefit package and a 3% employer contribution to the Saskatchewan Pension Plan available to the employee with successful completion of a six-month probationary period. The annual salary for this position is $43,651.24($24.87 per hour)We thank all candidates for their interest; however, we will only contact those selected for interviews. Please be able to provide three work-related references at the time of your interview. No phone calls, please. Please respond in confidence via link provided

Regina Open Door Society