Manager, Process Change Management & Enablement

Royal Bank of Canada View all jobs

Toronto, ON
Permanent
Full-time

22 days ago

Job DescriptionWHAT IS THE OPPORTUNITY?The Manager, Change Management & Enablement will partner with the Senior Manager, Process Planning, Change Management & Enablement to ensure that operations teams are fully prepared and equipped to successfully adopt new technologies and redesigned process solutions across our large transformation programs and business initiatives.
In this role, you will drive readiness and sustained performance by embedding structured change management and enablement practices across multiple business initiatives. You translate project objectives into practical execution plans, ensuring teams are equipped, aligned, and supported through change.WHAT WILL YOU DO?Change Strategy & Planning

Develop and deliver comprehensive change management strategies aligned with project objectives
Translate complex program goals into practical, phased implementation plans
Provide change management consultation to business partners with recommendations based on thorough analysis of organizational impact

Core Deliverables & Execution

Design and maintain essential change artifacts including: activation plans, communication materials, training inventories, and feedback trackers
Monitor project timelines against established plans and ensure stakeholder accountability for on-time completion
Collaborate with Communication and Training teams to deliver strategies that ensure smooth transitions and ensures sustained change.

Adoption & Performance Management

Monitor adoption metrics and trends during and post-implementation (hypercare phase)
Analyze performance data to identify enhancement opportunities for tools, methods, and approaches

Stakeholder Engagement

Lead change management workstreams for 2-4 concurrent small-to-medium transformational initiatives
Build and maintain strong relationships across operations teams and business partners
Influence stakeholder, partner and advisor alignment through clear, compelling communications

WHAT DO YOU NEED TO SUCCEED?Must-Have

Minimum 3 years of experience in operations or business operations roles
Demonstrated success leading organizational change initiatives, with measurable adoption results

Solid understanding of change management principles and best practices
Experience designing and executing implementation plans with defined milestones

Exceptional interpersonal skills: superior listening, probing, and empathy
Proven ability to build rapport and quickly earn respect across organizational levels
Strong leadership and influence skills—ability to drive consensus without direct authority
Demonstrated excellence in managing multiple competing priorities while maintaining quality

Advanced written, visual, and oral communication abilities
Professional presentation skills with experience presenting to senior stakeholders
Ability to translate complex change concepts into clear, actionable messages for diverse audiences

Nice-to-Have

Bachelor's degree in Business, Marketing, Communications, Organizational Psychology, or related field
Change management certification (e.g., Prosci ADKAR, PMI-PgMP)
Experience with change impact assessments and stakeholder analysis tools
Knowledge of Banking Operations, such as Payments & Trade, Cash Processing and Finance Shared Services

Job Skills Adaptability, Business Enablement, Business Process Design, Change Coordination, Change Management Leadership, Change Management Strategies, Change Strategy, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Operational Delivery, Operations Change Management, Organizational Change Management, Process Management, Transformational Change ManagementAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-03-25Application Deadline: 2026-04-24Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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