Install Administrator (Calgary South)
Trail Appliances Ltd.
- Calgary, AB
- $17.00-19.00 per hour
- Permanent
- Full-time
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Employee discounts
- Examine incoming work orders to confirm accuracy and completeness.
- Cross-reference work orders with relevant data and documentation to validate legitimacy.
- Monitor ongoing work orders for accuracy and completeness and take corrective actions as needed.
- Collaborate with relevant teams to reassign work orders requiring attention or corrections.
- Conduct in-depth investigations into missing documentation associated with work orders.
- Collaborate with relevant departments or individuals to gather required information.
- Efficiently book installation and service calls to meet customer expectations.
- Verify the accuracy and completeness of customer information in the computer system.
- Regularly update customer records to reflect changes or additional information.
- Adhere to strict data protection protocols to safeguard customer information.
- Collaborate with the technician team to align customer call bookings with their availability.
- Address customer concerns or issues promptly and professionally.
- Act as a central point of contact for field staff, providing timely assistance and solutions.
- Offer guidance on procedural matters, technical issues, and operational queries.
- Ensure accuracy of contractor invoices and trail purchase orders (POs).
- Coordinate with a team of professionals, including installers and service technicians.
- Collaborate with other departments to facilitate smooth interdepartmental communication.
- Provide operational insights and resources to enhance organizational efficiency.
- Maintain open lines of communication with all stakeholders.
- Strong customer service and communication skills.
- Ability to handle multiple tasks and priorities simultaneously.
- Strong organizational abilities.
- Capacity to work collaboratively with team members and other departments.
- Advanced computer skills.
- Exceptional telephone etiquette.