Position SummaryThe Golf Shop Attendant’s primary function is to assist with the daily operation of the golf course. Their focus will be on properly checking-in guests and members for play, as well as booking in future rounds of golf and assisting with the organization and sales of merchandise. They will act as a guest service representative to all members and guests.Duties & ResponsibilitiesChecking-In Guests and Members: Welcoming guests and members to the golf course, verifying their reservations, and ensuring they have all necessary equipment and information for their round of golf.Booking Future Rounds: Assisting guests and members with booking future tee times, accommodating their preferences whenever possible, and providing information about course availability and special events.Merchandise Organization and Sales: Maintaining the organization and cleanliness of the golf shop, restocking merchandise as needed, and assisting customers with their purchases. This may include golf equipment, apparel, accessories, and other items.Guest Service: Serving as a friendly and knowledgeable point of contact for all guests and members, answering questions, providing recommendations, and addressing any concerns or issues that may arise during their visit.Administrative Tasks: Performing administrative duties such as answering phone calls, responding to emails, processing payments, and maintaining accurate records of reservations, sales, and inventory.Course Knowledge: Developing a thorough understanding of the golf course layout, rules, and policies in order to provide accurate information and assistance to guests and members.Team Collaboration: Working closely with other staff members, including golf professionals, groundskeepers, and food and beverage staff, to ensure seamless operations and exceptional service throughout the facility.Education & ExperienceHigh School Diploma an assetKnowledge of golf merchandise and golf equipment an assetPrevious experience at a golf course an assetExperience handling cash an assetExperience working with computers an assetSkills & AbilitiesDemonstrates exceptional guest orientation and interpersonal skills, fostering a warm and caring atmosphere.Collaborates effectively within team settings and takes initiative in accordance with guidelines.Maintains meticulous attention to detail, ensuring order, and cleanliness are upheld.Exhibits exceptional energy, flexibility, and professionalism in all tasks.Takes pleasure in delivering outstanding service and fulfilling the needs of others.Communicates effectively through various channels and possesses a polished phone manner.Possesses strong selling skills and in-depth knowledge of golf shop merchandise.Handles sales transactions accurately and confidently.Proficiently operates computer systems to support daily operations.Adapts seamlessly to fast-paced and ever-changing environments.Maintains composure and objectivity, even in challenging situations.Proactively addresses workplace issues and implements effective solutions.Capable of swift and accurate decision-making.Offers flexibility in scheduling, including evenings, weekends, and holidays, to meet business demands.Visa Requirements: Must be eligible to work in CanadaThe above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
