Manager - Performance Observability Platforms

Calgary, AB
Permanent
Full-time

14 days ago

Lead and elevate a high performing team to even greater heightsOur team and what we'll accomplish togetherYou'll lead the Performance Observability Platforms team, a critical function that delivers real-time network visibility across wireless and wireline infrastructure. This team owns the probe instrumentation strategy and data pipeline architecture that enables the entire Chief Technology Office (CTO) organization to understand how customers experience our network. These platforms are the foundation for AI-driven anomaly detection, predictive maintenance, and automated root cause analysis, making it possible for TELUS to shift from reactive troubleshooting to proactive performance optimization. This team is transforming our architecture from legacy hardware-based probes to cloud-native, virtualized architectures while maintaining 24/7 operational excellence and 100% data integrity.Unlike traditional platform teams, you'll see the direct impact of your work across the entire CTO organization and with customers in real time. You'll empower TELUS to anticipate and prevent network issues before they impact customers, resulting in fewer outages, faster resolution times, and an improved customer experience across all service offerings.What you'll do

Build, mentor, and retain a high-performing technical team
Lead organizational change by managing the transition from reactive troubleshooting to proactive performance optimization, helping your team understand the impact of their work across the entire CTO organization
Define and own the multi-year roadmap for probe instrumentation and data pipeline architecture, balancing operational excellence with strategic evolution across network transformations
Partner with CTO, Network Operations, Performance Engineering, Customer Care, and Data/AI teams to translate their observability needs into platform capabilities and drive cross-functional alignment
Lead vendor strategy and contract negotiations for multi-million dollar probe platform investments, manage SLAs, and optimize capital allocation to maximize platform value
Make sound technical decisions on probe placement, data pipeline design, and technology choices that anticipate network evolution including 5G SA rollout, network slicing, and core network modernization
Make tough technical calls quickly, drive change across the organization, and keep the platform running flawlessly while modernizing it
Communicate progress and wins to executive stakeholders, translating technical achievements into business outcomes and building visibility for your platform's strategic importance

What you bring

Proven ability to lead teams and drive change in complex environments, with resilience and energy to tackle challenges
Track record of building and retaining high-performing technical teams, with demonstrated ability to mentor engineers and develop them into leaders
Strategic thinking and problem-solving mindset: you ask the right questions, challenge assumptions, and drive results
Experience managing 24/7 operational environments and strong cross-functional communication skills to influence senior technical experts and executive stakeholders
Proven ability to own a platform roadmap and drive multi-year transformations, with comfort translating between technical depth and business outcomes
Experience managing vendor relationships, negotiating complex contracts, and making sound technical architecture decisions on system design and technology choices
Ability to see the probe platform not as a tool, but as a product that serves your internal customers, balancing operational stability with strategic innovation
Comfort with ambiguity and driving clarity through data, while holding vendors accountable and maintaining strong partnerships
Ability to enable AI-driven automation and predictive intelligence that prevents network outages before they impact customers and gets TELUS ahead of the competition

Great-to-haves

Hands-on experience with packet capture, XDR generation, protocol decoding, and understanding of data pipelines, high-capacity storage, and analytics platforms
Understanding of 4G/5G/wireline protocols (GTP, HTTP/2, SBA, PFCP) and wireline/broadband protocols (PPPoE, DHCP, QoS, BNG/BRAS, IP backbone)
Familiarity with NFV, Kubernetes, cloud-native architecture, or containerization platforms
AIOps and machine learning fluency, or understanding of how observability data feeds into AI/ML workflows
Experience with data lake and analytics platform integration

Location: Anywhere in CanadaAdvanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. #LI-RemoteSalary Range: $109,000-$202,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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