Service Coordinator

Prospect Human Services

Edmonton, AB
$52,000-58,000 per year
Permanent
Full-time

1 month ago

Description :PositionService CoordinatorLocationEdmonton, ABTypeFull TimeSalary$52,000 - $58,000About UsBreak Barriers. Employ Change.At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.What we are seekingWhen was the last time you worked at an organization with a real purpose? Not a slogan or a jingle. A purpose that actually made society better. Something that you could identify with from day one. Has it been a while? Never? Well, here’s where your luck changes.Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Edmonton employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.What will you do?

Acts as the central point of contact for the client support network, from intake to completion of service
Responsible for the following processes and procedures:

communicates and orientates clients to Prospect and program services
completes assessments of clients’ goals and needs
schedules and coordinates intake meetings with clients and members of their support network
determines eligibility and acceptance of clients into service, in consultation with the Program Manager (as needed)
arranges for accommodations or assistive technologies where appropriate
schedules and facilitates annual review meetings
develops employability assessments (as applicable)
develops service plans and sets client goals in consultation with the client and support networks (as applicable)
determines clients schedules in consultation with Program Manager, the client and support networks (as applicable)
Monitors goal attainment, including soliciting feedback from other department staff such as Employer Liaisons, Career Advisors, and Facilitators
Maintains knowledge of supports and resources within the community, including financial supports, funders, mental health service providers, supports for persons with disabilities, crisis supports, behavioral supports, counseling supports and education supports
Completes timely maintenance of client file(s): service plan, work history, support network, current funding, client learning style, assessments, and all other relevant information
Makes required updates and communicates changes to others on Prospect team and externally, as required
Continually monitors client and support network satisfaction with Prospect services
Accurately maintains all required reporting in a timely fashion
Supports other Prospect direct service positions in working directly with Prospect clients; provides behavioral and programming support, in order to teach and expand employability skills
Complies with company policies/procedures, provincial, privacy and other job related legislation
Champions Prospect’s goals, vision, mission and brand pillars

What does it take to do this job?

Completion of post-secondary education in Business, Social, Human Services, and/or a related discipline
2+ years related experience; preferably in case management, with demonstrated reliability shown in past positions
Some post-secondary education and/or an equivalent combination of education and professional experience will be considered
Intermediate skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint); experience with database software is an asset
Solid organizational skills with the ability to handle changing tasks and priorities
Strong written and verbal communications skills, with demonstrated ability to act as an intermediary between the client and any internal and/or external stakeholders
Excellent listening and critical thinking skills are required, with the ability to identify problems and provide strategic solutions
Ability to work individually and in a broader team based environment
A driven, empathetic person who thrives under pressure
Exposure to diversity and inclusion specific to disabilities is an asset
Experience in a retail, hospitality or food service industry will be an asset

Further Notes

Must be comfortable conducting services in community including personal residences*
Must have a current Alberta Driver's License, minimum class 5, and have access to a reliable vehicle to meet the travel requirements of the role
All employees must pass a background check
This position is currently a hybrid position and employees must be flexible to work from the office as well as from a home base

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at careers@prospectnow.ca.Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:EnthusiasticProspect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.ProfessionalIn every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.InnovativeProspect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.InclusiveProspect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.CollaborativeProspect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.

Prospect Human Services

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