Customer Service Broker, Marine Program
OTIP
- Barrie, ON
- Permanent
- Full-time
- Respond quickly, professionally, and accurately to questions and field complaints from clients in-person, by telephone or email.
- Assist in managing large volumes of inbound and outbound calls.
- Identify and explain appropriate coverage to clients.
- Communicate with clients regarding existing and possible changes to coverage, in-person, by telephone or email.
- Quote changes to existing watercraft policies, process endorsements and cancellations at the request of clients.
- File attachments and conversation notes in the appropriate location according to the workflow (paper files or electronically in Power Broker and other proprietary systems).
- Counsel clients on claims, report claims to the insurance company as required and follow up with the client.
- Assist with cross selling efforts of all lifestyle products and generating leads for home and auto insurance, Explorer RV Club etc
- Completion of secondary school.
- Registered Insurance Broker (Ontario) with a Service focus.
- Willing to get licensed Nationally (excluding Quebec).
- CAIB, CPIB, CIP, FCIP, CRM or other industry designations an asset.
- Working knowledge of Microsoft Word, Microsoft Outlook and Microsoft Excel.
- Familiarity with Power Broker or Epic is an asset.
- Proven experience offering client-focused solutions and building long-lasting relationships.
- Knowledge of the watercraft lifestyle product set is an asset, but not required.
- Excellent communication skills, written and verbal.
- Rewarding salary and bonuses that truly value your dedication.
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
- Defined benefit pension plan for a financially confident retirement.
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
- Access to a wealth of learning resources, including LinkedIn Learning for professional development.
- Flexible work-from-home and hybrid options.
- Unlock your potential with opportunities for advancement.