Principal IT Engineer

• Toronto based team members work in-office every other week (Tues–Thurs; approx. 6 days per month). Core attendance is required from 9 AM – 3 PM on these days to support business priorities.

• Provide strategic direction for IT operations, infrastructure, and systems architecture in alignment with business needs.
• Lead the design, implementation, and management of core IT systems including network infrastructure, cloud environments, storage, identity management, and endpoint management.
• Lead the selection, implementation, and management of enterprise platforms including collaboration suites, endpoint management, device provisioning, and device decommissioning.
• Maintain and continuously improve IT service delivery, support processes, and documentation to meet organizational SLAs and operational goals.
• Develop, implement, and enforce IT policies, standard operating procedures, and system controls to support security and compliance.
• Partner with security and compliance leadership to ensure systems meet regulatory and contractual obligations, including asset inventory management, patch management, and user lifecycle controls.
• Oversee technology procurement, vendor relationships, and licensing across hardware, software, and service agreements.
• Manage endpoint fleet lifecycle to ensure device health, configuration, and performance monitoring across all user platforms.
• Drive automation, configuration management, and efficiency in systems administration tasks and IT workflows.
• Mentor and guide the IT team, fostering a collaborative and accountable environment.

• 7+ years of progressive experience in IT, with at least 3 years in leadership or principal engineering roles.
• Demonstrated success in leading IT operations and infrastructure in a cloud-first or SaaS-based organization.
• Expertise in managing and administering modern collaboration and identity management platforms (e.g., Google Workspace, Okta, Jamf, or similar tools).
• Strong experience with endpoint management across MacOS, Windows, and ChromeOS environments.
• Working knowledge of compliance and security frameworks (SOC 2, PCI, or similar), with experience supporting audit readiness and ongoing control maintenance.
• Proficiency in systems automation and scripting to streamline repetitive tasks and maintain infrastructure at scale.
• Effective communicator with a strategic mindset and a hands-on approach to problem solving.

• Competitive Salary (Actual salary offered will be commensurate with education, experience, and internal equity.)
• A Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:

• Participation in our Company Profit Sharing Program
• Comprehensive Extended Health & Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs
• Speak to us to learn more about what we offer

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• Presentation/Assessment
• References & Background Check
• We use audio recording transcription for our interview practices 🔊

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