Team Lead
Roots Canada
- Etobicoke, ON
- Permanent
- Full-time
- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
- Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
- Assist store management in conducting new associate onboarding and trainings;
- Coaches associates on customer service fundamentals and provides positive feedback;
- Assists in resolving customer service matters;
- Oversees and delegates tasks to team to best maximize efficiency of store operations;
- Communicates individual and/or team performance feedback to store management;
- Ensure team receives scheduled breaks and/or meal periods;
- Creates an open outward communication on the sales floor;
- Ensure adherence to all company policies, procedures and guidelines;
- Perform opening and closing procedures, and any inventory duties as directed.
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.