Managing Director (MD) - Software Business (Americas)

• Own the long-range, annual, and quarterly financial and non-financial goals

• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care

• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support

• Attend promotional events which include but not limited to tradeshows and panels

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets

• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development

• Improve use of CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors

• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)

• Manage key relationships with large accounts is mandatory

• Execute an effective, long-term customer success program for clients

• Implement and maintain client support initiatives

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution

• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs

• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations

• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers

• Facilitate the growth of Product Managers by aligning their activities with job descriptions

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin

• Establish strategies to increase NRR

• Track results on a monthly basis

• Review with Senior Management and the team

• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios

• Maintain annual, quarterly, and monthly revenue results/forecasts and costs

• Participate in the development of internal department policies and programs to support quality and growth

• Drive P&L, ROI, EBITDA, rule of 40 and ARR/ NRR performance of businesses and ensure companies are meeting organizational objectives

• Partnering with your HR lead in:
• Driving talent retention and development
• Complying with local employment legislation
• Developing a true local company culture

• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives

• Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies

• 3-8 years of experience in senior leadership roles within B2B technology, software, or enterprise services. Operational leadership experience is preferred.
• Proven track record in managing teams and overseeing business divisions in payments automation, document management, or ERP integration.

• Strong skills in developing and executing strategic business plans across multiple functions

• Demonstrated success in driving revenue growth and market expansion

• Hands-on approach to managing daily operations and improving operational excellence

• Exceptional leadership with the ability to inspire and manage cross-functional teams

• Results-oriented with a focus on achieving targets and continuous improvement

• Strong commitment to customer success and care

• Excellent communication and interpersonal skills for influencing stakeholders

• Innovative, proactive, and adaptable with a collaborative mindset

• Legally authorized to work in the US or Canada

Valsoft