Business Optimization Manager
AutoTrader
- Toronto, ON
- Permanent
- Full-time
- Subject Matter Expert for mission critical Salesforce application and related system development,
- Under general direction, responsible for Salesforce application and related systems development. Lead and set direction for Salesforce usage and implementation within TRADER and subsidiary businesses.
- Responsible for the overall structure and design of Motoinsight's Salesforce platform
- Provide architectural leadership to the company's Salesforce platform and ensure that best practices are both created and then followed.
- Act as a liaison between business stakeholders and Salesforce developers to ensure requirements are met. Document business requirements, and test solutions for different initiatives.
- Liaison with the Tier 1, Tier 3, Tireless, and Unhaggle teams to incorporate these products into Salesforce and maintain cross-departmental communication.
- Design, define and develop customer features and product integration on the Salesforce architecture.
- Streamline workflow and processes in Salesforce, including ensuring proper sales hygiene with accounts and operation management, etc.
- Evaluate the connection of internal tools to ensure efficiencies across departments.
- Consult with senior management team, and their teams, to understand their analytics needs.
- Develop metrics and reporting to be included in senior management reporting presentation decks.
- Conduct customer analytics with sales data and assist DSM teams with customer presentations.
- Assist the DSM Managers with retention reports and ad hoc reporting.
- Aid Sales and Marketing in establishing connections between any Marketing platforms and Salesforce, while also ensuring substantial KPIs are set up.
- Support Product Marketing with trend analytics using Redash queries and enabling further set ups within Salesforce.
- Support Finance with churn and retention analysis, and any other analytics as required and can be supported with available capacity.
- Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports
- Troubleshoot workflows, approval cycles, email campaigns or auto-responders.
- Help with SSO, two-factor authentication, and certificate problems.
- Help users develop or fine-tune reports so they yield meaningful metrics.
- Expand sharing rules and access privileges so records can be properly viewed and manipulated.
- Overall, the approximate split of work is expected to be in the range of 50% Salesforce development related and 50% Analytical work.
- Job Requirements (required (R), preferred (P) or asset (A))
- Bachelor's degree in computer science or equivalent (R)
- Proven work experience as a Salesforce Administrator or similar role (R)
- Salesforce certified administrator or Salesforce advanced administrator certification (R)
- Extensive experience in the administration and maintenance of Salesforce systems (R)
- Experience in performing Salesforce upgrades and ensuring successful integration. (P)
- Exceptional ability to create and maintain Salesforce databases (P)
- In-depth knowledge of Salesforce products and their functionalities (R)
- Familiarized with Zuora CPQ (A)
- Innovation Management: Requires strong conceptualization skills.
- Priority Setting
- Strong Organizational and Time Management skills
- Quality Management
- Problem Solving
- Experience with Agile SCRUM development methodology and Kanban.