Customer Success Specialist
- Ottawa, ON Manitoba
- $17.00-19.00 per hour
- Temporary
- Full-time
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.
- Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.
- Collaborate with internal teams to ensure seamless communication and delivery of services to clients.
- Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.
- Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.
- Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.
- Support sales initiatives by identifying opportunities for cross-selling or upselling services.
- Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.
- Provide training and support to clients on the use of relevant software and tools.
- Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.
- Proven experience in customer service, sales, or a related field.
- Proficiency with CRM systems and other computer programs, including financial and operational tools like ADP and Epic.
- Strong communication skills, both written and verbal, with the ability to handle complex customer interactions.
- Familiarity with complaint resolution and billing processes.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of office functions and business practices.
- Experience with Avaya CMS or similar systems is an asset.
- A customer-focused mindset and a commitment to delivering outstanding service.