Marketing / Sales / E-Commerce

Info Resume Edge

  • Toronto, ON
  • $25.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
The Omni-Channel Specialist is responsible for managing and optimizing customer experiences across multiple channels, including online, offline, mobile, and social platforms. This role ensures a consistent brand presence, seamless customer journeys, and maximized engagement and conversions. The ideal candidate is data-driven, highly organized, and has a strong understanding of modern marketing and retail technologies.Key Responsibilities:Develop, implement, and manage omni-channel strategies to deliver a consistent customer experience across all touchpoints.Coordinate marketing campaigns across digital and offline channels, including social media, email, website, in-store promotions, and mobile platforms.Monitor and analyze customer behavior, sales data, and channel performance to identify trends, insights, and opportunities.Collaborate with marketing, sales, e-commerce, and operations teams to ensure integrated campaigns and messaging.Optimize customer journeys by leveraging technology, personalization, and automation tools.Ensure accurate product information, inventory visibility, and pricing across all channels.Track campaign performance metrics and prepare reports for management with actionable insights.Stay updated on industry trends, emerging channels, and new marketing technologies.Assist in developing content, promotional materials, and customer engagement initiatives.Support the resolution of customer issues and feedback to enhance overall satisfaction.Qualifications & Skills:Bachelors degree in Marketing, Business, E-Commerce, or a related field.Proven experience in omni-channel marketing, retail operations, or digital marketing.Strong understanding of customer behavior, journey mapping, and multi-channel strategies.Proficiency in marketing automation tools, CRM systems, analytics platforms, and e-commerce platforms.Excellent analytical, problem-solving, and project management skills.Strong communication, collaboration, and interpersonal abilities.Detail-oriented, proactive, and able to manage multiple initiatives simultaneously.Competencies:Customer-focused mindset with a strategic approach to multi-channel engagement.Ability to analyze data and convert insights into actionable strategies.Creative thinking and innovation in marketing campaigns and customer interactions.Career Progression:Successful performance may lead to roles such as Omni-Channel Manager, E-Commerce Manager, Marketing Manager, or Head of Customer Experience.

Info Resume Edge