Community Experience Warrior

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to community inquiries.
• Communicate with our community through various channels: HubSpot, Shopify, email, etc.
• Proactively respond to and resolve customer communications, requests, and issues.
• Stay up-to-date with product knowledge to be able to proficiently answer community questions.
• Process orders, forms, applications, and requests.
• Keep accurate records of community interactions, transactions, comments, and complaints.
• Communicating, and coordinating with colleagues cross-departmentally as needed.
• Provide feedback on the efficiency of the community experience process.
• Ensure customer satisfaction, and provide professional community support.
• Leverage data insights to improve community experience.

• Print packing slips for online and wholesale orders.
• Create and print shipping labels with tracking information.
• Fulfill shipments and orders in Shopify.
• Create commercial invoices as needed for international shipments.
• Pack online and wholesale orders for daily pickups.
• Box, wrap, and pack merchandise according to current Cheekbone SOPs, or client compliance guidelines
• Creating Sales Orders and Delivery notes in SAP Business One to appropriately track inventory

• Packaging and labelling of products when received from supplier.
• Package and label according to minimum hourly and daily targets.

• Perform best practices when receiving orders from suppliers.
• Confirm quantities received according to packing slips.
• Receive confirmed quantities into Shopify transfers.
• Keep track of all products that do not pass Cheekbone QC standards, and flag to Operations Manager.

• Flag to Operations Manager when we have reached minimum inventory levels for products to be re-ordered.
• Complete inventory transfers for Event orders and reconcile inventory when received back
• Ensure the appropriate forms are being completed by employees when pulling products
• Complete Production Orders in SAP when finished Skus are completed, keep track using the appropriate for and open Production Orders assigned my Operations Manager

• Minimum 3+ years working in a customer facing environment, retail, hospitality or guest services role.
• Exposure and working knowledge of customer service and social media operations for ecommerce and B2C industry.
• Very strong written, verbal, and communication skills.
• Experience using a variety of technology software such as Slack, Shopify, HubSpot, and various Microsoft Office applications.
• Willing to be hands-on, yet strategic.
• Ability to make sound decisions confidently using intuition and data.
• Ability to manage through ambiguous and subjective situations.
• Autonomous work style yet has a strong sense of collaboration, urgency, creativity, and results driven.
• Very self-driven and motivated.
• Thrives in a fast-paced environment, flexible to pivot with competing priorities, and provide timely crisis management.
• Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions.
• Resilient, tenacious, and high energy. Able to rapidly bounce back from adversity.
• Canva experience and Adobe Illustrator experience are a plus.
• Knowledge of various social media platforms.
• Event planning experience.

• Shift work, daytime, evenings, and weekends
• Flexible to support in any department based on the needs of the business.
• Heavy lifting
• Standing for long periods of time

• Opportunity to grow and develop skills with a socially conscious, rapidly expanding company.
• Collaborative and supportive team environment.
• Training and development opportunities.
• Employee discounts.

Essential HR