Service Centre Analyst

Community Living BC

  • Vancouver, BC
  • $64,124 per year
  • Permanent
  • Full-time
  • 7 days ago
  • Apply easily
We are proud to be selected asIf you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Lives filled with possibilities in welcoming communities.Visit our page to learn more about working at CLBC, what we offer, and tips for the interview process.The Role: Service Centre AnalystAs a Service Centre Analyst at CLBC, you will work as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.Responsibilities include:
  • Provides front-line information technology support, troubleshooting, and problem resolution services.
  • Identifies, analyzes, and diagnoses specific problems for a variety of technologies and application platforms.
  • Records, tracks and communicates incidents, service requests and escalates to management as required (as per incident management process).
  • Performs user provisioning and deprovisioning in a variety of CLBC LOB applications, and core government systems.
  • Understands and utilizes the principles of ITIL in resolving user issues related to applications and websites as well as hardware, software, and network issues.
  • Monitors and meets targets as identified in service level agreements including areas such as response time, performance measurements, hours of operation, etc.
  • Communicates with user community regarding systems availability outages, procedural changes, change management concerns, technology related updates and upgrades.
Qualifications:
  • A Bachelor's degree in information technology (IT), computer science or business related discipline plus one year related experience; OR a diploma plus two years related experience; OR an equivalent combination of education, experience and training.
  • Knowledge of current and emerging technologies (e.g network, software, CLBC applications and core government systems), development life cycle, and testing methodologies.
Benefits: You will receive a comprehensive benefits package:
  • Extended health and dental
  • BC Public Service Pension plan
  • Generous vacation and special leave to help you achieve work/life balance
  • Flex days/modified work week
  • Paid parental/adoption leave
  • Life insurance, salary protection for sick days, and if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program, and a health and wellness incentive program.
  • Professional development programs provide continuous learning and the opportunity for skill-building
Hybrid Work This role will require working onsite during the 6-month probation period. After passing the 6-month probationary period, hybrid schedule will apply.Additional Info:
Team: HO Information Technology
Term/Status: Regular/Full time 70 hours bi-weekly
Classification/Salary: Info Systems R18 / Starts at $64,123.59 annually plus a 3.3% temporary market adjustmentClosing date: September 9, 2025Apply now! To be considered, please submit an application online. Applications received by other means will not be considered.Successful applicants are subject to a Criminal Record Check.An eligibility list for internal candidates may be established.If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.This opportunity is open to applicants who are legally entitled to work in Canada.

Community Living BC