Temp Customer Service Coordinator

Hubbell

  • Pickering, ON
  • Permanent
  • Full-time
  • 29 days ago
Job OverviewWe are well established in Canada and currently seeking a top performing Temporary Customer Service Coordinator to join us in growing our Canadian presence. Responsible for all aspect of the Ship and Debit program for Hubbell Canada's external customers Requires a thorough understanding of SOP and department work instructions inclusive. Willingness to acquire product knowledge on an ongoing basis for HES product platforms and customer service operating procedures for HC ULC provided in Paradigm. This position must maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal and external personnel, distributors and end customers.A Day In The Life
  • Review & categorize all SnD claims received via the general email inbox
  • Contact external customers if required information not initially received
  • Validate and process SnD claims in SAP
  • Work closely w/Finance, provide information to clear credits, solve issues identified
  • Review paybacks prior to sending final copy to customers
  • Review & work/customers on resolving any discrepancies on their SnD claims
  • Create additional credits as required
  • Work effectively to deadlines w/accuracy & attention to details
  • Prepare reports, analyses, summaries as required
  • Provide telephone backup to reception during breaks, lunch, vacation & any other full day absences
  • Maintain safety & good housekeeping standards in compliance w/departmental 5S & visual controls
  • Other duties as assigned
What will help you thrive in this role?
  • 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
  • Accounting Courses: Diploma with previous general account work experience
  • Communication Skills: Strong written and verbal communications skills.
  • Computer Skills: Must have strong Microsoft Office, e-mail and other PC application skills.
  • SAP experience is an asset
  • Bilingual in French/English a definite asset.
  • Location & Eligibility: Must live in Canada, be authorized to work here, from our Pickering, Ontario office.
Hubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.Hubbell Electrical SolutionsHubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

Hubbell