Reservation Agent

Montreal, QC
$24.00 per hour
Permanent
Part-time

9 days ago

Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Part-time / Availability required on weekdays and weekendsSalary: $24.00 per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don't miss your chance and join the Travelodge Montreal team.Reporting to the Sales Director, you will be responsible for updating key information related to reservation management. You will handle individual bookings and ensure outstanding customer service. You will also be responsible for individual sales across various markets.Responsibilities:

Coordinate and manage reservations via email and/or phone
Monitor room availability in real-time using a reservation system and adjust rates accordingly
Optimize hotel occupancy by generating statistics through the reservation software
Answer all incoming calls promptly and professionally
Respond effectively to internal calls from guests and staff, providing accurate information and redirecting calls to appropriate departments
Provide accurate details about hotel services, amenities, and room types, and promote them to increase sales
Adhere to established standards, procedures, and protocols
Communicate and collaborate effectively in various work situations
Demonstrate strong sales skills for promoting products and services
Manage both individual and group reservations
Process transactions efficiently
Assist front desk staff with guest arrivals and departures as needed
Support and implement effective room sales strategies

Qualifications and Required Skills:

Ability to work under pressure
Familiarity with Opera / Opera Cloud software
Knowledge of local attractions and general city information
Strong customer service orientation

Experience Required: Minimum of 1 yearEducation: College diploma (DEC) requiredLanguages: Bilingualism (French and English) spoken and written is required for this position, as we serve an international client.Who are we:Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and put in place.To learn more about Tidan, visit our website: .Why join the Tidan team:In addition to competitive salaries, we offer social benefits, such as group insurance consisting of life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have virtual access 24/7 to health professionals through the employee assistance program. You have personal days and vacation days that are planned according to the department and the hotel you join. In addition, a retirement plan is also offered. A bonus is also provided through our referral program and much more.We believe in teamwork and are committed to creating a highly performing team, whether through training or solidifying team relationships. We have admiration for our employees who take on professional challenges and we support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.

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